“In The Air Tonight” – Air Transport Through the Eyes of Customer Service

For a BPO contact center business, there are no boundaries in the direct and figurative sense of the word these days. Customer service is as much a requirement for companies in the healthcare, telecommunications, hospitality, logistics, and environmental sectors as it is for those who are active in the field of logistics. But what are the daily challenges of a contact center entrusted by one of the world's largest airlines with the task of serving more than 100 million passengers a year? In our case study, with the help of a professional implementation manager of an international contact center company, we'll bring you some first-hand experience of the obvious and sometimes surprising duties of aviation customer support and in-depth insight into the day-to-day work of the industry. Fasten your seatbelts, we're taking off!

Read our full case study on ContactCenterWire.com!