Development and Stress

The day-to-day running of a BPO contact center business is unimaginable without the right technical background. There is a huge choice of cutting-edge, cloud-based tools offering the latest technology solutions in the customer service software market, so the choice of which tool to use for a particular contact center is mostly a matter of individual needs and preferences nowadays. However, when a company switches to a new system, it inevitably takes some time for staff to get used to it, as they need to step out of their comfort zone to familiarise themselves with a new environment. But how do you manage the stress that inevitably comes with using a new platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.

Read our article on ContactCenterWire.com!