Beyond Convenience

An International Contact Center and the Responsive Home Office System

Over the last two years, since the first wave of the epidemic, the issue of the home office has been discussed in many different ways. But what are the pros and cons of this way of working for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home, who often live thousands of miles from the head office? What are the technological and professional challenges for someone who runs a multilingual customer service operation at the enterprise level, working from home?

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