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Global Sales Empowerment Solution
The COVID-19 pandemic popularized at-home working in various sectors. This includes customer services, where a decentralized and flexible business system is crucial for meeting customer needs and mitigating environmental risks, power outages, or network issues. We offer multilingual support, expanding possibilities for clients and fostering inclusivity by tapping into diverse talent pools. This approach promotes fairness, accessibility, sustainability, and safety in remote work.
European Hub: Sales Excellence & Secure
We also offer call centre and additional services in the classic office environment. We have multiple offices in Europe, with strict data security standards and occupational safety conditions. United Call Centers' team of experienced trainers will ensure the transfer of professional knowledge related to each campaign and the training of prospective operators, while our top-quality technological background ensures maximum security and a consistently high level of service.
Agile Global Support Solution
The synergy between the at-home model and office-based working greatly benefits our partnerships. We are able to support any language or dialect in any industry, and our unique infrastructure makes the implementation of services faster. We can quickly find the right team in our global talent pool to launch a new campaign in just a few weeks. Thanks to a flexible operating model we are able to provide customer support 24/7. Cost-effectiveness is ensured by our on-demand service model.
Hybrid Eco-Friendly Commitment
Hybrid working has a positive impact not only on services but also on the environment. Our employees do not have to drive to work or use public transport every day, so our company's ecological footprint and emission levels are much lower than that of a traditional brick & mortar business. United Call Centers is committed to social responsibility and environmental awareness, so we are constantly striving to raise environmental awareness among our employees, partners, and customers.
Green Living Gamification: Transforming Eco-Conscious Actions into Rewards
Following the previously announced REbot Plastic-Free July as an internal team-building challenge, United Call Centers has developed a special chatbot-based gamification platform to motivate the community to lead a waste-free and eco-conscious lifestyle on a daily basis.
European Hub: Sales Excellence & Secure Operations
Seasonal campaigns are not the only way to promote environmental awareness. Our efforts towards social responsibility can be successful if we make health and environmental awareness an everyday reality for our colleagues so that we can work together for good causes through collective effort, dedication, and leading by example while inspiring others.
Empowering Lives: Prioritizing Work-Life Balance and Quality
Work-life balance and the quality of life of our staff are a priority for us. As a family-friendly workplace, we provide ongoing opportunities for flexible working arrangements and scheduling. We offer our employees professional and soft-skills trainings, and we regularly encourage them to exercise.
ESG Commitment: Elevating Sustainability and Diversity in Business
Our commitment extends to fostering a diverse and inclusive workplace, emphasizing non-discrimination based on color, religion, or origin. UCC is dedicated to providing services that contribute to a more sustainable and socially responsible business environment.
SOP
Our company follows Standard Operating Procedures (SOPs) aligned with the ITIL framework to design and implement services. Projects, led by an Account Manager as the Single Point of Contact (SPOC), adhere to SOPs, defining departmental workflows, including accounts, HR, recruitment, finance, payroll, sales and marketing.
ITIL
Information Technology Infrastructure Library (ITIL) practices are integral to UCC, enabling strategic planning, implementation and continuous service improvement. The approach ensures organised and effective service operations, allowing proactive exploration of efficiency opportunities and recommendations for developments.
ISO 27001
UCC diligently upholds the principles of the Information Security Management System (ISMS) as per the ISO 27001:2013 certification. This globally recongnised standard validates the meticulous approach undertaken by United Call Centers in safeguarding information security related to Call Center Services activities.
ISO 9001
United Call Centers, ISO 9001 certified, prioritizes efficient processes aligned with organizational elements. This certification enhances efficiency, improves business performance, and fosters customer trust. Collaboration with IWS for ISO 9001 training strengthens quality management processes.