Magyar
Deutsch
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Omnichannel Support
Phone, email, live chat, social media & messaging apps
Multilingual Capabilities
40+ languages, native-level fluency
24/7 Availability
Follow-the-sun model to cover all time zones
AI-Enhanced Services
Smart routing, Award winning AI customer care
Dedicated or Shared Teams
Tailored to your needs & business goals
Full Integration
Seamless with your CRM, ticketing & analytics tools
Omnichannel customer service that drives sales growth
Our sales-focused customer solutions encompass a wide array of communication channels, ranging from traditional phone calls to advanced automated tools. We deliver a state-of-the-art customer experience through phone, email, chatbot, or live chat, covering tasks such as general customer service, technical support, order taking, and bespoke sales activities.
In addition to these services, we empower our clients with cutting-edge contact center technologies including real-time voice analytics, personalized call routing, IVR & IVA systems, interactive messaging platforms, and integration with next- generation platforms like Messenger, WhatsApp, and Viber. We prioritize personalized collaborations and can seamlessly integrate with existing systems. At UCC, we understand that sales isn't just about transactions; it's about fostering enduring relationships with your customers. That's why we are committed to revolutionizing the sales experience and aiding you in cultivating long-lasting connections with your clientele.
Multilingual customer support outsourcing for global reach
Outsourcing customer support for technically complex products presents a cost- effective solution for manufacturers and distributors, boosting the efficiency of in-house teams. Our proficient contact center operators, equipped with expert technical skills and professional communication abilities, handle various tasks including customer service, complaint resolution and sales support, mirroring the performance of our clients' employees.
Establishing an in-house multilingual contact center entails significant expenses and challenges in recruiting locally fluent staff, especially during off-peak periods. United Call Centers addresses these concerns with its adept multilingual agents and customizable on-demand services. Our agent profile-based call routing system ensures that customer queries are promptly directed to the most qualified operator. Together, we ensure your customers receive the technical support they require, transforming your technical challenges into opportunities for excellence.
Customer care automation for scalable and streamlined support
In sales, technology is the cornerstone of customer service. Our initial step in every new partnership involves assessing required competencies and identifying synergies with existing customer service software, ticketing systems, databases, and social media platforms to optimize automation and efficiency. To ensure exceptional service, we frequently integrate various technology solutions, third- party applications, or develop proprietary tools.
For streamlined first-level interactions, we offer custom chatbot development or integration into existing systems, alongside other self-service options via our Robotic Process Automation (RPA) service. Our customizable solutions accommodate diverse communication and sales processes, efficiently managing high-volume, repetitive tasks. This translates to significant time savings—up to hundreds of working hours monthly—for our partners, allowing them to focus on value creation in their respective fields.
Data-driven decision making for better customer experiences
As a contact center, our primary objective is to analyze and visualize the data generated from customer support interactions. We tailor our approach precisely to our clients' needs, leveraging automation opportunities to maximum efficiency. Our goal is to furnish our partners with actionable insights that facilitate their business development.
Aligned with our clients' preferences, we offer monthly, weekly, daily, or ad-hoc reports via Microsoft PowerBI, delivering a comprehensive overview of their business status and identifying areas for improvement in their operations, products, or services. We provide actionable insights that empower your business growth. UCC's robust reporting solutions are crafted to equip you with actionable intelligence, enabling informed decision-making, operational optimization, and superior customer experiences. Leveraging our reporting expertise ensures you stay ahead in today's competitive market.
