Omnichannel Customer Support Services

Delivered Globally, Powered by People and AI.

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At United Call Centers, we deliver premium customer support outsourcing services to enterprise companies and ambitious SMEs worldwide. Our 24/7 multilingual teams operate in over 50 countries, ensuring your customers receive fast, empathetic, and expert assistance - no matter where or how they reach out. We combine human-centric service with cutting-edge AI-powered solutions to scale your customer experience - whether you're a global brand or a growing business ready to expand.

What we offer

Omnichannel Support
Omnichannel Support

Phone, email, live chat, social media & messaging apps

Multilingual Capabilities
Multilingual Capabilities

40+ languages, native-level fluency

24/7 Availability
24/7 Availability

Follow-the-sun model to cover all time zones

AI-Enhanced Services
AI-Enhanced Services

Smart routing, Award winning AI customer care

Dedicated or Shared Teams
Dedicated or Shared Teams

Tailored to your needs & business goals

Omnichannel Support
Full Integration

Seamless with your CRM, ticketing & analytics tools

Why Choose United Call Centers?

Looking for a trusted partner to elevate your customer service operations? United Call Centers delivers global customer support outsourcing tailored to your business needs. With over 25 years of experience, a presence in 50+ countries, and a track record of award-winning, AI-powered solutions, we help brands across industries enhance customer satisfaction, reduce costs, and drive growth.

Whether you're looking for human-led support, AI-based automation, or the powerful combination of both, our ISO-certified teams deliver scalable, multilingual service that adapts to your goals. At UCC, we believe in the synergy of humans and technology - better together.

BIG Innovation awardTitan awardsStevie awardsGoogle PartnerISO 27001ISO 9001Global CompactPCI CompliantEU GDPR CompliantZendesk PartnerIBM Silver PartnerAAA
25+ years of experience

in customer service outsourcing

Global delivery centers

in 50+ countries

ISO-certified quality

and data security

Highly scalable teams

ready to grow with your business

Award-winning solutions

powered by hybrid AI models

Proven results

across industries

Elevate your brand with UCC's global customer support excellence

Omnichannel customer service that drives sales growth

Omnichannel customer service that drives sales growth

Our sales-focused customer solutions encompass a wide array of communication channels, ranging from traditional phone calls to advanced automated tools. We deliver a state-of-the-art customer experience through phone, email, chatbot, or live chat, covering tasks such as general customer service, technical support, order taking, and bespoke sales activities.

In addition to these services, we empower our clients with cutting-edge contact center technologies including real-time voice analytics, personalized call routing, IVR & IVA systems, interactive messaging platforms, and integration with next- generation platforms like Messenger, WhatsApp, and Viber. We prioritize personalized collaborations and can seamlessly integrate with existing systems. At UCC, we understand that sales isn't just about transactions; it's about fostering enduring relationships with your customers. That's why we are committed to revolutionizing the sales experience and aiding you in cultivating long-lasting connections with your clientele.

Multilingual customer support outsourcing for global reach

Multilingual customer support outsourcing for global reach

Outsourcing customer support for technically complex products presents a cost- effective solution for manufacturers and distributors, boosting the efficiency of in-house teams. Our proficient contact center operators, equipped with expert technical skills and professional communication abilities, handle various tasks including customer service, complaint resolution and sales support, mirroring the performance of our clients' employees.

Establishing an in-house multilingual contact center entails significant expenses and challenges in recruiting locally fluent staff, especially during off-peak periods. United Call Centers addresses these concerns with its adept multilingual agents and customizable on-demand services. Our agent profile-based call routing system ensures that customer queries are promptly directed to the most qualified operator. Together, we ensure your customers receive the technical support they require, transforming your technical challenges into opportunities for excellence.

Customer care automation for scalable and streamlined support

Customer care automation for scalable and streamlined support

In sales, technology is the cornerstone of customer service. Our initial step in every new partnership involves assessing required competencies and identifying synergies with existing customer service software, ticketing systems, databases, and social media platforms to optimize automation and efficiency. To ensure exceptional service, we frequently integrate various technology solutions, third- party applications, or develop proprietary tools.

For streamlined first-level interactions, we offer custom chatbot development or integration into existing systems, alongside other self-service options via our Robotic Process Automation (RPA) service. Our customizable solutions accommodate diverse communication and sales processes, efficiently managing high-volume, repetitive tasks. This translates to significant time savings—up to hundreds of working hours monthly—for our partners, allowing them to focus on value creation in their respective fields.

Data-driven decision making for better customer experiences

Data-driven decision making for better customer experiences

As a contact center, our primary objective is to analyze and visualize the data generated from customer support interactions. We tailor our approach precisely to our clients' needs, leveraging automation opportunities to maximum efficiency. Our goal is to furnish our partners with actionable insights that facilitate their business development.

Aligned with our clients' preferences, we offer monthly, weekly, daily, or ad-hoc reports via Microsoft PowerBI, delivering a comprehensive overview of their business status and identifying areas for improvement in their operations, products, or services. We provide actionable insights that empower your business growth. UCC's robust reporting solutions are crafted to equip you with actionable intelligence, enabling informed decision-making, operational optimization, and superior customer experiences. Leveraging our reporting expertise ensures you stay ahead in today's competitive market.

Industries We Serve

E-commerce
E-commerce
Travel & Hospitality
Travel & Hospitality
Automotive & E-Mobility
Automotive & E-Mobility
IT & Telecommunication
IT & Telecommunication
Healthcare
Healthcare
Finance & Insurance
Finance & Insurance