Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
Read moreSome say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
Read moreWhat are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
Read moreWhat are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
Read moreWhat are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?
Read moreHow do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.
Read moreBPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!
Read moreHow can we provide professional contact center services in cases where there are no calls for months during the off-season and we have to handle hundreds of contacts a day during peak hours?
Read moreUseful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
Read moreUnited Call Centers’ professional magazine is now available in newsletter form. Get first-hand information about the BPO sector!
Read moreSince the outbreak of the war, the Dorcas Ministries’ headquarters has served as a refugee camp. For those who would like to join the fundraising for them, click on the article for more information!
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