Radio interview – AI will be a key element of business strategy
31% of medium and large companies are already using AI in some of their processes on a regular basis, and a further 19% on an experimental basis.
Read more31% of medium and large companies are already using AI in some of their processes on a regular basis, and a further 19% on an experimental basis.
Read more58 percent of residential customers support the use of artificial intelligence (AI) by customer services in order to satisfy their needs at a higher level.
Read moreFoxpost, one of Hungary’s largest and dynamically developing small parcel logistics service providers, entrusted UCC with the operation of its customer service.
Read moreClassic customer service and the management of social media pages are getting closer every year.
Read more44% of key decision makers believe AI will be a key element of business strategy in the future.
Read moreCustomer service is one of the areas where artificial intelligence (AI) may […]
Read moreAvailable Digital systems already offer less waiting time and constant accessLong waiting […]
Read moreSome say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
Read moreWhat are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
Read moreWhat are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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