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Radio interview – AI will be a key element of business strategy
31% of medium and large companies are already using AI in some of their processes on a regular basis, and a further 19% on an experimental basis.
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Customer services: the majority of the population is already open to artificial intelligence (AI)
58 percent of residential customers support the use of artificial intelligence (AI) by customer services in order to satisfy their needs at a higher level.
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Foxpost’s customer service system is being developed by United Call Centers on an AI basis
Foxpost, one of Hungary’s largest and dynamically developing small parcel logistics service providers, entrusted UCC with the operation of its customer service.
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There is an increasing overlap between customer service and social media management
Classic customer service and the management of social media pages are getting closer every year.
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Artificial intelligence (AI) is used by 31% of medium and large enterprises
44% of key decision makers believe AI will be a key element of business strategy in the future.
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Artificial intelligence (AI) will soon eliminate customer service waiting time
Customer service is one of the areas where artificial intelligence (AI) may […]
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Artificial Intelligence (AI) will also bring breakthroughs in customer service
Available Digital systems already offer less waiting time and constant accessLong waiting […]
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Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
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Working as a Parent in the BPO Sector
What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
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Beyond Convenience
What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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