Category: Press Room

UCC is taking part in icnc26, the intercharge network conference, one of the key meeting points for the global eMobility and EV charging ecosystem. Held in Berlin from 1-3 September 2026, icnc brings together charge point operators, eMobility service providers, technology companies, hardware manufacturers and industry leaders to discuss the future of EV charging, interoperability, smart charging and scalable customer experience. For UCC, being part of this conversation is a natural step. As EV adoption continues to grow, customer operations are becoming a critical part of the charging journey. Drivers expect fast, reliable and multilingual support whenever something goes wrong: […]

We are delighted to share some very welcome news with our clients, partners and colleagues. Swapcom has been named Sustainability Service of the Year at the 2026 Sustainability Awards, presented by the Business Intelligence Group. This recognition means a great deal to us, and we would like to explain why. The Sustainability Awards look closely at what organizations have actually delivered over the previous twelve months. Entries are evaluated by a panel of experienced business executives who provide transparent feedback and detailed scoring, and the program celebrates initiatives that turn sustainability commitments into measurable, verified outcomes. This year, 63 winners […]

Sustainability is no longer just a corporate responsibility, it is a business imperative. At UCC, sustainability is embedded into the way we operate, innovate, and create value for our clients, employees, and communities worldwide. From our people-first culture and remote-first operating model to AI-driven environmental initiatives and digital transformation projects, we continuously seek opportunities to reduce our environmental footprint while delivering exceptional business outcomes. Through our innovative Swapcom platform, we are helping organizations embrace the circular economy, improve product traceability, and prepare for the future of ESG compliance. We are proud to announce that UCC is currently applying for the […]

Project Spark Stories #1 One of the key takeaways from Executive Espresso Vol. 3 was that AI is no longer the challenge. Operational integration is. Today, most companies already use AI to generate content, summarize meetings, translate documents, or create presentations. Yet despite these advances, many organizations continue to struggle with the same challenge they faced before AI entered the workplace: efficiently executing day-to-day business processes. The reason is simple. While AI has become exceptionally good at producing outputs, the operational work surrounding those outputs often remains manual. Employees still spend a significant portion of their day collecting information, coordinating […]

On June 2, business leaders, technology experts, and digital transformation professionals gathered at Continental Citygolf Club in Budapest for the third edition of Executive Espresso, hosted by UCC. This time, the focus was on a topic that is rapidly becoming a boardroom priority across industries: how to successfully integrate AI into complex business processes. While artificial intelligence adoption continues to accelerate globally, the event highlighted a crucial reality: the challenge is no longer whether organizations should use AI, but how they can transform isolated AI initiatives into scalable, secure, and business-driven solutions. From AI Experiments to Business Transformation Opening the […]

The TOP 100 Economic Forum, one of the region’s most significant business events, once again provided a meeting point for leading companies, executives, and experts. The ceremony and awards gala, held on 27 November 2025 in the VIP Hall of the DVTK Stadium, highlighted economic performance, corporate innovation, and the future directions of business development. For more than 25 years, UCC has been committed to creating customer-service and AI-powered solutions that, following the example of Hungarian-rooted but globally operating companies, turn local success into global value. This is why we consider it essential to be present at professional events that […]

On October 16, 2025, the Continental Citygolf Club once again became the meeting point for leaders of innovation, technology, and business operations as UCC hosted the second edition of its Executive Espresso business breakfast. Following the success of the first event, this session was also fully booked, bringing together top decision-makers to explore one of today’s most pressing questions: How can artificial intelligence truly transform customer service, beyond promises, into real, scalable solutions? Opening Remarks: The Human Side of Innovation The event was opened by Richárd Kozma, Managing Director of United Call Centers, who welcomed participants and highlighted the company’s […]

As electric mobility expands worldwide, the industry faces a crucial challenge: how to combine human-centered understanding with advanced technologies to deliver seamless support to EV drivers across markets and languages. Reliable infrastructure and smart platforms are vital, but so is the way drivers experience support, whether solving a charging issue, handling payments, or receiving guidance on the road. Meeting this challenge requires leaders who can bridge people and technology. One of them is Zsolt Máté Juhász, CEO of United Call Centers, who will speak at icnc25 on The Future of EV Driver Support in a Multilingual World. 📍 AMPECO Ecosystem […]

Full House at Executive Espresso: Where AI Meets Customer Experience Excellence Yesterday’s Executive Espresso event, hosted by United Call Centers at the Continental Citygolf Club in Budapest, brought together leaders from top enterprises for a powerful morning of networking, innovation, and the sharing of leadership thoughts and insights. The event focused on two key themes shaping the business world of today and tomorrow: Artificial Intelligence and customer experience. The session coincided with United Call Centers being named the winner of the 2025 Excellence in Customer Service Award by the Business Intelligence Group. This recognition further reinforces our position as a […]