customer_support – United Call Centers

Working as a Parent in the BPO Sector

What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!

Beyond Convenience

What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?

“In The Air Tonight” – Air Transport Through the Eyes of Customer Service

What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?

Development and Stress

How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.

How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?

BPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!

From 1 to 400

How can we provide professional contact center services in cases where there are no calls for months during the off-season and we have to handle hundreds of contacts a day during peak hours?