More than Business
United Call Centers is an international call center company founded in 1999. Our main profile is to provide multilingual contact center services with a strong sales focus, now in more than 30 countries, in 50 supported, but virtually in any languages and dialects.
United Call Centers has pioneered the at-home model, integrating home working into a customer support environment, as our team has been using this system for certain types of work since 2008. Today, this way of working is a key element of our operations, as this modern, cloud-based system allows us to have staff located anywhere in the world, making it much easier to serve exotic languages or special needs and speeding up the implementation of new collaborations. Besides our main activities, we are also involved in the development of next-generation IT and communication services, chatbots, automation tools, staffing services.
Over two decades, we have worked with major clients worldwide in telecommunications, tourism, food, energy, healthcare, automotive, financial services, and entertainment, however, this list can be extended to include any industry that requires communication with one's partners or clients. That's our reason to strive for the best every day of the year. Our goal is to represent our clients with complete credibility, providing world-class call center and contact center services to our customers, every time they contact us. We offer our partners the professionalism and technological infrastructure of the industry's leading players, with on-demand services based on individual needs, always with priority client attention.
Looking for a contact center? Would you like to entrust your customer service, sales support or administrative tasks to professionals? Contact us!
United Call Centers is committed to corporate social responsibility and everyday environmental awareness. As we build trust between our customers and clients as a contact center, we also work in other areas to make the world a better place, every day. We constantly support charitable initiatives and regularly engage in activities to raise awareness of sustainability and individual responsibility.
Following the previously announced REbot Plastic-Free July as an internal team-building challenge, United Call Centers has developed a special chatbot-based gamification platform to motivate the community to lead a waste-free and eco-conscious lifestyle on a daily basis. By completing simple tasks, participants can contribute to a greener everyday life, from buying plastic-free groceries to recommending packaging-free shops, taking action on litter picking or registering illegal landfills they find. The platform is currently available in three languages - English, German and Hungarian - and regular campaigns and prizes are offered to encourage activity.
Seasonal campaigns are not the only way to promote environmental awareness. Our efforts towards social responsibility can be successful if we make health and environmental awareness an everyday reality for our colleagues so that we can work together for good causes through collective effort, dedication, and leading by example while inspiring others.
In the autumn of 2019, we added 80 new bicycles to the United Call Centers fleet, which not only help us to get around without emitting harmful emissions but also contribute to the health of our employees. Our aim is to provide a comfortable and environmentally friendly alternative for those who want to work in an office environment from time to time, in addition to the at-home model. Of course, UCC Bikes can also be used for private purposes, hiking tours with the family, shopping, or anything else.
Physical and Mental Health
Work-life balance and the quality of life of our staff are a priority for us. As a family-friendly workplace, we provide ongoing opportunities for flexible working arrangements and scheduling. We offer our employees professional and soft-skills trainings, and we regularly encourage them to exercise and to join charity programs, whether it's blood donation, fundraising or reducing plastic pollution.
Awards & Recognitions
United Call Centers is committed to corporate social responsibility and everyday environmental awareness. As we build trust with our customers as a contact center, we also work in other areas to make the world a better place every day. Throughout its more than 20-year history, United Call Centers has always made it a priority to support its employees, to make their work easier, and to make the most of their everyday opportunities. We believe that our approach to responsible employment and social responsibility can contribute to the development of our employees and the creation of a quality workplace. We are delighted that others believe that we create value.
2016 – Pegasus Award
2017 – Disability-Friendly Workplace Award
2018 – Family-Friendly Workplace Recognition
2018 – Responsible Employer of the Year
2019 – Supporting Kenézy Gyula Teaching Hospital, University of Debrecen
2019 – Keynote by Richárd Kozma CEO at Responsible Employers’ conference
2020 – REbot education chatbot system development supporting Plastic-Free July
2020 – Business Ethics Award
2020 – Advanced Cycling Workplace
2022 – Google Partner