United Call Centers
Who we are?

A Global Solution For Multilingual Customer Service

United Call Centers

Global Solutions

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce.

The company provides OmniChannel Front Office BPO services globally with more than 2,000 Native Speakers in 150+ languages and dialects.

Since its foundation in 1999, United Call Centers has handled over 20 million customer interactions and executed more than 500 projects for more than 250 blue chip clients in 42 languages. Company has chosen as Top 100 Tech Companies in Europe by Red Herring in 2015.

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Values
Our Values

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Mission & Vision
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Our Insights

Our Mission

Our mission is to become our clients’ Global Strategic Partner via offering flexible and cost-effective services.

Our Vision

Our vision is to use our unique agent-at-home model to improve the services of our Partners on a global scale.

Management

A team of experienced industry professionals and leaders with a passion for customer experience and cultural diversity

Management Team
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Richárd Kozma

Chief Executive Officer

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Zsolt Szmolinka

Chief Executive Officer

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Zsolt Máté Juhász

Operations Director

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Ferenc Suhaj

Managed Services Director

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Dr. Norbert Kovács

Head of HR & Legal

Why UCC?
Why United Call Centers?

At United Call Centers we provide quality services to our clients in the area of customer service, customer relation management, sales and in related business acivities. We provide human and material resources at the highest standard.

Find out why United Call Centers is the right solution for maximizing your customers’ value in the most efficient way.

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Our Systems

Proprietary Processes and Technology, and a Best of Breed Systems for a Comprehensive Service

Process & Technology

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Our Technology

Fast and Secure Services

Our objective is to ensure the highest level of Quality Control both by providing comprehensive and detailed trainings regularly, engaging a complex quality check matrix both on a individual and project level, also, by employing proactive and reactive approach at the project design.

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Our Processes

The highest level of Principal control

A cloud-based contact center environment means that the locally needed IT resources are minimized. By moving the IT infrastructure off your site, you can focus on the core business competencies instead of implementing and maintaining multiple hardware and software applications.

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