Turn customer feedback into actionable insights with AI
Aiden CSAT

Aiden CSAT analyzes open-ended feedback from chat, email, and voice to deliver real-time customer satisfaction scores, revealing not just ratings but the reasons behind customer sentiment.

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The challenge
Why Traditional CSAT Isn’t Enough
Standard survey forms reduce complex customer emotions to simplistic scores, often overlooking hidden frustrations or moments of delight. As a result, businesses miss valuable context behind customer sentiment. Manual analysis, while more detailed, is slow, inconsistent, and impossible to scale effectively across large volumes of feedback. To truly understand the customer experience and act on it in real time, businesses need a smarter, more adaptive solution that captures the full depth of customer voices.
The solution
Meet Aiden CSAT - Smarter Feedback Analysis

Aiden CSAT transforms the way businesses understand their customers. Instead of relying on limited surveys or slow manual reviews, Aiden instantly converts both text and voice feedback into reliable CSAT and NPS ratings. Its advanced AI detects mixed emotions, giving you a true and nuanced picture of customer sentiment. Feedback is automatically categorized by product, service, user experience, and more, helping teams pinpoint what drives satisfaction or frustration. With support for 40+ languages, global brands can capture insights at scale. Seamless integrations with your CRM, chat systems, and BI dashboards ensure actionable intelligence is always within reach.

Convert text and voice into CSAT and NPS instantly

Detect mixed emotions for a more accurate picture

Categorize feedback by product, service, UX, and more

Support over 40 languages for global reach

Integrate with CRM, chat systems, and BI dashboards

Track trends over time to predict customer needs
Features That Drive Customer Experience
Aiden CSAT goes beyond simple feedback collection by transforming every customer comment into actionable intelligence. From converting open text into structured CSAT/NPS ratings to detecting hidden sentiments, it provides the depth and accuracy businesses need to truly understand their customers. Aiden keeps engagement high with a response confirmation loop, integrates effortlessly with tools like Salesforce, Zendesk, and Power BI, and leverages predictive analytics to spot churn risks and emerging trends. The result: real-time insights that don’t just measure satisfaction, but actively improve it, driving retention, growth, and long-term customer loyalty.
Turn Data into Growth – For Every Industry

With Aiden CSAT, you don’t just measure satisfaction, you improve it. Real-time dashboards highlight risks, boost retention, and uncover growth opportunities. Scalable across industries such as retail, telecom, e-mobility, and logistics, it empowers enterprises managing multilingual, multi-market operations to deliver world-class customer experience while optimizing costs.

1
Boost retention and growth
with real-time dashboards and predictive insights

2
Scale effortlessly
across industries, languages, and international markets

3
Deliver world-class CX
while optimizing operational costs

4
Uncover root causes of satisfaction
and churn with AI-driven analysis

Award-winning innovation, proven excellence
Ready to Unlock the Real Value of Customer Feedback?

Aiden CSAT is part of the award-winning portfolio of UCC, one of the leading providers of customer experience solutions. Recognized for pioneering AI-driven innovation, United Call Centers helps enterprises transform how they understand and engage with customers. By combining deep industry expertise with cutting-edge technology, the portfolio delivers measurable improvements in satisfaction, loyalty, and efficiency, setting new benchmarks for world-class customer experience.

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