AI customer care. Always on. Always ready.
Aiden Agent

Transform your customer service into a 24/7, multilingual, and revenue-driving powerhouse. Aiden Agent combines intelligent voice and chat automation with enterprise-grade integrations to deliver instant, personalized, and scalable customer care without limits.

See pricingBook a live demo
Your Customers Deserve More Than Waiting on Hold. Give Them Aiden Agent.
From advanced Smart IVR systems that intelligently route and handle customer inquiries, to full Agentic AI platforms that can autonomously manage multi-step conversations and problem-solving, our solutions cover the entire spectrum of customer interaction automation. We streamline routine tasks, rapidly resolve complex issues, and ensure every engagement is efficient, accurate, and personalized. By taking care of the heavy lifting, we free your team to concentrate on what truly drives your business forward, innovation, relationships, and sustainable growth.
Why choose Aiden Agent?
Always On. Always Accurate. Always Connected.

Your customers expect instant, accurate answers every time they reach out. Aiden Agent delivers exactly that, combining AI-powered precision with the warmth and fluidity of human-like conversation. Available 24/7, it removes the frustration of queues, eliminates “business hours” barriers, and ensures no opportunity slips through the cracks. Whether it’s handling routine inquiries or managing complex interactions, Aiden Agent responds in real time with enterprise-grade reliability, keeping your customers satisfied and your business always open for engagement.

24/7 Multilingual AI Customer Care
Deliver instant, accurate, and personalized support in over 40 languages, anytime, anywhere. Aiden Agent combines voice and chat automation with seamless CRM, ERP, and webshop integrations to ensure no customer is ever left waiting.

Hybrid AI Precision with Human-Like Quality
Our hybrid architecture blends rule-based workflows for compliance with generative AI for natural, engaging conversations. This ensures consistent accuracy, brand-aligned messaging, and the flexibility to handle both routine and complex customer requests.

Enterprise-Grade Scalability and Security
Built to handle seasonal spikes, high call volumes, and global operations without extra staffing, Aiden Agent offers infinite scalability while maintaining enterprise-grade data protection, GDPR compliance, and role-based access controls.
Complete 24/7 customer service automation
AI Customer Care Suite
Transform your customer experience with intelligent, multilingual AI solutions. Smart IVR replaces outdated menus with natural speech recognition and instant call routing. Voice FAQ and Chat FAQ deliver accurate answers anytime, on any channel, in 40+ languages, reducing agent workload while keeping customers happy. Agentic AI acts as a fully integrated service agent, handling orders, payments, returns, and outbound calls with CRM, webshop, and ERP integration for real-time, personalized support. Faster responses, less operational strain, and maximum customer satisfaction, anywhere, anytime.
Next-generation voice routing
Smart IVR

Say goodbye to outdated “Press 1 for Sales” menus. Smart IVR understands free speech, routes customers instantly, and adapts to your workflows without costly infrastructure changes. Customers get what they need faster, and your agents spend their time on real problem-solving instead of basic call handling.

Free-Speech IVR (no menus)
AI-Driven Routing Logic
Workflow Adaptive Responses

Ideal for: Businesses that want to replace outdated IVR menus with intelligent, human-like call routing.

AI that speaks your customer's language
Voice FAQ

AI-Powered Voice Support That Speaks Your Customers’ Language. Voice FAQ is your always-on, multilingual voice assistant, ready to answer customer questions any time: day, night, weekends, or during seasonal spikes. Powered by your knowledge base, it delivers accurate, brand-consistent responses, and seamlessly transfers calls to human agents when needed.

Powered by Your Knowledge Base
Mixed-Sentiment Handling
Seamless Live Agent Bridge

Ideal for: Organizations looking to provide instant, multilingual voice assistance at scale.

Instant answers, anytime, anywhere
Chat FAQ

Your Website’s New Sales & Support Powerhouse. Turn your chat interface into a high-performance sales and support channel. Chat FAQ delivers instant, accurate answers based on your own content, handles peak traffic without breaking a sweat, and blends perfectly with your brand’s look and tone. When needed, it escalates conversations to live agents, ensuring no customer is left waiting.

Brand-Tone AI Replies
Proactive User Engagement
Embedded in Any Platform

Ideal for: eCommerce, service providers, and any business wanting instant online engagement.

Your full AI customer care agent
Agentic AI

The Full AI Agent Voice+Text, Fully Integrated. Agentic AI is more than a chatbot or IVR. It’s a complete AI-driven customer service agent. It handles orders, payments, returns, and outbound calls, while tracking performance with built-in analytics, sentiment analysis, and quality checks. Fully integrated with your CRM, webshop, and ERP, it delivers personalized, pro-level automation, globally, 24/7.

End-to-End Transaction Handling
Dynamic User Profiling
AI + Human Hybrid Escalation

Ideal for: Businesses wanting full customer service automation with a personal touch.

How It Works

Connect with customers instantly on voice, chat, or any digital channel, no queues, no outdated menus. Aiden Agent’s hybrid AI understands intent, delivers accurate answers from your knowledge base, completes transactions, and seamlessly escalates to live agents with full context. With built-in analytics, sentiment tracking, and continuous optimization, you’ll resolve issues faster, reduce workload, and boost satisfaction, 24/7, anywhere.

1
Engage
2
Automate
3
Resolve
4
Measure
Real-Time CX Insights

Connect with customers instantly on voice, chat, or any digital channel, no queues, no outdated menus. Aiden Agent’s hybrid AI understands intent and provides fast, natural interactions from the very first touchpoint.

Summary

Smart IVR

Free-speech voice recognition

No button-pressing needed

Lightning-fast customer routing

Easily integrates with existing systems

Multilingual support

Voice FAQ

AI-powered voice response

Knowledge-base driven answers

Learns from website & documents

Automatic handoff for complex issues

Supports 40+ languages

Covers night and weekend shifts

Reduces live agent workload

Handles overflow calls (seasonal peaks)

Chat FAQ

Embeddable in chat interfaces (web, mobile app, email)

Knowledge-based text answers

Learns from websites, PDFs, etc.

Handoff to agent for complex queries

Instant customer service

Customizable frontend

Premium chatbot experience

Configurable to handle overflow calls (e.g. seasonal peaks)

Configurable night mode to cover operator-free hours

Agentic AI

Full AI agent – voice and text

Full integration with CRM, webshop, ERP

Handles orders, returns, and payments

Outbound and callback handling

Analytics, quality check, sentiment analysis

Pro-level automation with user profiling

24/7 global operation

Request a Demo

Drawing on our extensive industry experience, we have developed AI-based customer care solutions that achieve up to 40% greater cost efficiency compared to traditional human support. Beyond reducing costs, our approach is designed to ensure higher stability, consistency, and scalability in customer service delivery. By combining advanced technology with deep market knowledge, our mission is to empower businesses to provide faster, more reliable, and more sustainable customer experiences while optimizing operational resources.

Unlock the full power of AI for your business
Discover the Aiden Ecosystem
Aiden Agent is just the beginning. Our complete AI-powered business suite is designed to transform every aspect of your operations, from customer engagement to internal workflows. Discover solutions that automate routine tasks, accelerate decision-making with real-time, actionable insights, and give your teams the tools they need to focus on high-impact work. Whether it’s streamlining processes, enhancing customer experiences, or driving growth, our integrated AI suite empowers your business to work smarter, move faster, and achieve more.
Knowledge that drivers excellence.
SuperchargeU

SuperchargeU is your central knowledge hub for smart collaboration and consistent support, featuring smart search, real-time alerts, and seamless team editing.

Closer look
Turn feedback into strategy.
Aiden CSAT

Aiden CSAT decodes open-text feedback using AI, transforming unstructured input into clear insights that help you reduce churn and improve CX metrics.

See it in action
Streamline workflows. Scale Smarter
Aiden Apps

Unlock operational excellence with modular, AI-ready business platforms. Aiden Apps helps streamline workflows, eliminate manual processes, and deliver consistent customer experiences from the back office to the sales floor.

Dive deeper

Sector expertise, proven impact.
Explore the Industries We Serve

United Call Centers delivers AI-powered and human-driven customer service outsourcing for leading industries worldwide. From e-mobility and energy to healthcare and retail, our multilingual call center solutions enhance customer experience, reduce costs, and drive business growth. Discover how UCC’s industry expertise and innovative technologies can transform your customer interactions.

Discover