Pioneering Global Customer Experience
Combining AI-Powered Technology with Human Expertise.

From award-winning customer support services to cutting-edge AI-enhanced solutions, balancing innovation with professional human skills.

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Who we are
United Call Centers offers end-to-end customer service solutions, from inbound support and telesales to tech support, email, chat, and multilingual back-office services. We scale effortlessly across volumes and seasons, with flexible pricing tailored to your needs. Going beyond the traditional call center model, we combine innovation and human expertise to deliver seamless, high-impact customer experiences. Our agile, tech-enabled approach ensures that your brand stays connected, responsive, and competitive in every market

Human Expertise Meets AI Efficiency
We combine the empathy and intuition of trained human agents with the speed and scalability of AI-powered tools, ensuring every customer interaction feels personal, yet benefits from smart automation and data-driven precision.

Multilingual, Scalable, 24/7 Support
Our global network of remote and on-site agents delivers real-time customer care in over 40 languages, ensuring seamless communication across markets, cultures, and time zones, whenever and wherever your customers need support.

Secure & Certified Operations
We operate under strict international standards, including ISO 9001, ISO 27001, PCI-DSS, and GDPR compliance, guaranteeing that your data, your customers, and your brand are protected every step of the way.
Redefining global CX through people and technology
Mission & Vision

At UCC, we revolutionize customer service by combining cutting-edge technology with human connection. Our next-generation contact center blends AI-driven solutions, intelligent automation, and the empathy of multilingual agents to deliver scalable, personalized support 24/7 in over 40 languages.

With advanced tools like chat systems, machine learning, and speech analytics, our team ensures efficiency, trust, and meaningful interactions. Our vision is to lead the future of customer experience—where innovation, AI integration, and remote workforce excellence set new global standards, always keeping people at the heart of CX.

AI Excellence Rooted in 25 Years of Customer Service Experience
With over 25 years of experience in multilingual customer service, United Call Centers stands at the forefront of innovation by not only delivering exceptional support but also developing its own AI-powered customer care solutions. Our deeprooted knowledge of customer expectations, global service standards, and complex operational workflows has enabled us to create enterprise-grade AI platforms that reflect real-world CX needs, not just theoretical models. Since the creation of our AI solutions in 2022, followed by their official launch in 2023, we've continuously refined our technology to enhance both automation and human support. This dedication was recognized in 2024 with multiple international awards, including the Stevie®, TITAN, and BIG Innovation Awards, and in 2025 we were named among IBM’s TOP 100 AI programs, a validation of the quality, reliability, and impact of our work.
Our AI platforms are already trusted by leading global brands across industries such as eMobility, telecommunications, travel, healthcare, and eCommerce. Designed in-house and fully customizable, these systems seamlessly integrate into omnichannel environments and support over 40 languages, ensuring cultural nuance and consistent brand voice. What sets our solutions apart is their hybrid design: while AI handles repetitive or predictive tasks, our human agents focus on complex, high-empathy interactions. This synergy enables clients to scale their operations globally, improve efficiency, and enhance customer satisfaction without sacrificing the personal connection that builds loyalty. United Call Centers’ AI journey is not just about technology, it's about redefining customer experience through the perfect balance of intelligent automation and human expertise.

Built on 25+ Years of CX Expertise
Our AI solutions are developed from real-world customer service experience, not just theory, ensuring practical, high-impact performance.

Trusted by Leading Global Brands
Enterprises across eMobility, Telecom, Healthcare, and eCommerce rely on our multilingual, AI-enhanced customer support solutions.

AI-Powered, Human-Centered
Our hybrid model combines intelligent automation with empathetic human agents to deliver fast, scalable, and personalized customer care.
Smart CX solutions built for a global, digital world
Solutions Overview
In today’s experience-driven economy, customer expectations are higher than ever. At United Call Centers, we deliver intelligent, scalable, and multilingual customer service solutions that meet the demands of modern brands. From AI-enhanced automation to high-empathy human support, our services are designed to boost efficiency, improve satisfaction, and create meaningful connections, across every channel, in every time zone.
Whether you’re launching a new product, entering a new market, or scaling global operations, our hybrid model ensures seamless integration with your business. Backed by 25+ years of experience and trusted by international enterprises, UCC is your partner in next-generation customer experience.
Human-powered excellence

Our experienced, multilingual agents deliver voice, chat, and email support with empathy and precision, covering everything from customer care to sales and technical support.

Customer careSales
Tech‑enhanced services

We develop AI tools, voice and chat systems, and automation solutions that enhance CX, streamline operations, and support your team with real-time insights and smart workflows.

Aiden AgentAiden CSAT
Awards & Recognitions
Building trust with our clients is just the beginning. For over 25 years, we’ve been committed to making a positive impact, not only through exceptional customer experience solutions, but also by empowering our people and giving back to society. We believe that responsible employment, inclusive culture, and everyday support for our team members are key to creating a sustainable, high-quality workplace. By investing in our people, we help them thrive professionally and personally, because real value starts from within. We’re proud that our commitment to human-centered values is recognized by our partners, employees, and the wider community alike.

Standards and Processes

United Call Centers leverages secure, enterprise-grade cloud contact center technology to deliver reliable and compliant customer experiences worldwide. Our platforms combine advanced infrastructure with robust security controls, including firewalls, antivirus protection, data encryption, strong password policies, and two-factor authentication to keep sensitive information safe. All employees undergo comprehensive training in information security and service excellence, supervised by a dedicated IT and compliance team to ensure best practices are consistently applied

We are fully committed to maintaining the highest standards of data protection and operational resilience, adhering to BCP/DR (Business Continuity and Disaster Recovery) protocols that safeguard service continuity in any scenario. As part of this commitment, United Call Centers is certified to ISO 9001:2015, ISO 27001:2013, and PCI-DSS 3.1 standards, and implements ITIL-based processes to align technology strategy with business goals, drive operational efficiency, and deliver trusted, future-ready solutions for global brands.

SOP
Our company follows Standard Operating Procedures (SOPs) aligned with the ITIL framework to design and implement services. Projects, led by an Account Manager as the Single Point of Contact (SPOC), adhere to SOPs, defining departmental workflows, including accounts, HR, recruitment, finance, payroll, sales and marketing.

ITIL
Information Technology Infrastructure Library (ITIL) practices are integral to UCC, enabling strategic planning, implementation and continuous service improvement. The approach ensures organised and effective service operations, allowing proactive exploration of efficiency opportunities and recommendations for developments.

ISO 27001
UCC diligently upholds the principles of the Information Security Management System (ISMS) as per the ISO 27001:2013 certification. This globally recongnised standard validates the meticulous approach undertaken by United Call Centers in safeguarding information security related to Call Center Services activities.

ISO 9001
United Call Centers, ISO 9001 certified, prioritizes efficient processes aligned with organizational elements. This certification enhances efficiency, improves business performance, and fosters customer trust. Collaboration with IWS for ISO 9001 training strengthens quality management processes.
A core pillar of how we work
ESG Excellence at United Call Centers
Environmental, Social, and Governance (ESG) principles are embedded in everything we do. Since our founding in 1999, we've operated with a long-term vision: to create a responsible, sustainable, and people-centered business. Our remote-first operating model significantly reduces carbon emissions by eliminating daily commuting, while our eco-conscious mindset drives us to continuously lower our environmental impact.
We prioritize social responsibility through inclusive employment, ethical practices, and a culture that values people as much as performance. Strong governance underpins it all, ensuring transparency, compliance, and accountability at every level. By integrating ESG into our daily operations, we create long-term value for our clients, partners, employees, and the world we share.
Green Living Gamification: Transforming Eco-Conscious Actions into Rewards

We make eco-conscious living part of our culture. With REbot, our chat-powered green gamification platform, team members turn everyday sustainable actions into rewards. Launched during our Plastic-Free July challenge, REbot encourages a waste-free, eco-friendly lifestyle through fun, trackable missions, bringing ESG values to life in a modern, engaging way.

Where Sales Excellence Meets Sustainable Action

At United Call Centers, environmental and social responsibility go beyond seasonal campaigns, they’re embedded in our daily culture. From promoting health and eco-conscious habits in the workplace to leading by example, we empower our teams to make a positive impact every day. Through shared commitment and action, our European Hub drives both sales excellence and sustainable change, inspiring others along the way.

Together for a Better Future: Commitment to Sustainability, Diversity and Responsible Business

Environmental, Social, and Governance (ESG) values define how we work, treat people, and create value worldwide. We foster diversity, inclusion, and equality, ensuring a respectful, non-discriminatory workplace. As a family-friendly company, we support work-life balance with flexible schedules and continuous learning. We also encourage healthy, active lifestyles. Beyond our people, we deliver sustainable customer experience solutions through efficient, digital-first tools that reduce environmental impact and improve service quality.

Purpose-driven, glogally aligned
Where Business Meets Responsibility
United Call Centers is a proud member of the UN Global Compact, committed to upholding global standards in human rights, ethical labor, anti-corruption, and environmental responsibility. Our Code of Conduct ensures every aspect of our operations reflects integrity and transparency. We actively promote gender equality, inclusive hiring, and respectful workplaces, believing that diversity drives innovation and performance.
Clients trust UCC not only for our multilingual expertise but because we align business excellence with strong social values, delivering service that’s both world-class and world-conscious. By integrating ethical practices into our everyday operations, we’re building a more sustainable, inclusive future for our people, partners, and the communities we serve.
Ethics in action
Upholding Human Rights

We are committed to human dignity, ethical labor, and environmental responsibility. We oppose all forms of forced labor, child labor, discrimination, and corruption, while promoting fair employment and collective rights. Sustainability and transparency guide our operations as we support eco friendly innovation and a workplace built on equality and respect.

United for sustainability
Global Compact membership

United Call Centers proudly joins 12,000+ companies in the UN Global Compact, the world’s largest sustainability initiative.We align our strategy with its Ten Principles, covering human rights, labor, environment, and anti-corruption, and support the UN Sustainable Development Goals through innovation and collaboration.

Standards of excellence
Code of Conduct

Our Code of Conduct defines the ethical, respectful, and inclusive standards we expect from every team member. It ensures professionalism, transparency, and integrity in all interactions, internally and with clients.We prioritize fair treatment, data security, continuous learning, and social responsibility. We foster a workplace built on trust, accountability, and shared success.

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Committed to equality
Gender Equality at UCC

At UCC, we are committed to creating an inclusive, gender-equal workplace where all employees have equal opportunities to grow, lead, and succeed. Through fair hiring, pay equity, flexible work, and leadership development, our Gender Equality Plan supports a diverse and empowered workforce that drives innovation and long-term success.

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