BPO Brass Tacks, Ep. 01
Fortunately, sooner or later, a business will reach a stage in its development where the growing interest in your product or service means that you have to answer more and more customer questions, often not just on the phone, but in omnichannel form from email to the message boards of social networking sites. Whether it's running a general information line, providing technical support, taking orders, or dealing with complaints, running a customer service department is essentially a pleasant problem to have because its necessity indicates that there is a demand for what we do. At the same time, we must remember that the staff who communicate with them are the living, breathing shop window for our customers. But what are the signs to consider outsourcing?
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