End-to-end multilingual customer support
& AI-Powered Business Process Outsourcing

Customer care, customer support, sales outsourcing and AI-powered business solutions delivered by native-speaking experts — helping enterprises and growing businesses improve customer experience, reduce costs and scale globally.

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Human Expertise. Award-Winning AI. Better Customer Experiences.
UCC delivers end-to-end customer experience and business process outsourcing services that unite native-speaking human expertise with award-winning AI technology. For more than 25 years, we have helped global brands turn every customer interaction into an opportunity: to build loyalty, to strengthen reputation, and to grow revenue. With a presence in 50 countries and support in more than 40 languages, our teams serve your customers around the clock, in their own language, with genuine cultural understanding. Our follow-the-sun delivery model ensures true 24/7 coverage, while our flexible approach matches resources precisely to demand, so you never pay for idle capacity.
Quality and security are built into everything we do. Our operations are certified to ISO 9001:2015 and ISO 27001:2022 and fully GDPR compliant, and our work has been recognized with the BIG Excellence in Customer Service Award, the BIG Innovation Award, the TITAN Business Award, and the Stevie Award for Sales and Customer Service. More than a contact center, we become an extension of your customer experience team.
Six Ways We Grow Your Business with UCC
End-to-end services spanning people, platforms, and AI — pick one or combine them into a complete CX operation.

Customer Care

Deliver seamless, omnichannel support across phone, email, live chat, social media, and messaging apps in 40+ languages, around the clock.

• Omnichannel CX support: one consistent experience across every channel
• Native-speaking professionals with deep local cultural understanding
• 24/7 global coverage: business continuity across all time zones

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Sales

Accelerate international growth with scalable B2B and B2C sales outsourcing. Our multilingual sales teams act as a seamless extension of your business.

• Telemarketing and telesales: real connections that close deals faster
• Lead generation and appointment setting: qualified pipelines that convert
• Market research: B2B data enrichment, buyer personas, actionable insights

Explore Sales

Aiden Agent

UCC's production-ready AI agent for voice and text — from Smart IVR to full Agentic AI that autonomously handles orders, payments and returns, with up to 40% greater cost efficiency.

• Smart IVR that understands free speech
• Voice FAQ and Chat FAQ powered by your knowledge base
• Full Agentic AI for orders, payments, returns, and outbound calls

Meet Aiden Agent

Aiden Apps

UCC's innovation hub: enterprise-grade, AI-ready business platforms that streamline workflows and eliminate manual processes.

• Interevo: next-generation digital engagement and field-force automation platform
• Swapcom: device sales and warranty management with AI support
• SnapLink: real-time visual support via photo and video sharing

Discover Aiden Apps

Aiden CSAT

Turn feedback into strategy. AI transforms open-text and voice feedback into real-time CSAT and NPS scores across 40+ languages.

• Detect mixed emotions and nuanced sentiment with AI-powered analysis
• Organize feedback by product, service, and UX to uncover trends faster
• Predict churn before it happens with actionable customer intelligence

See Aiden CSAT

SuperchargeU

A secure, AI-powered knowledge hub with smart search, real-time alerts and team collaboration for faster onboarding and consistent support.

• AI-powered search, content creation, and seamless team collaboration
• Onboard new employees faster while empowering cross-functional teams
• An AI-ready knowledge hub that transforms how teams share, find and use information

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The Aiden Ecosystem
AI That Empowers, Not Replaces

At UCC, artificial intelligence was never designed to replace people — it was designed to make them unstoppable. The Aiden ecosystem is our suite of proprietary AI solutions where smart automation and skilled professionals work hand in hand across every interaction: advanced analytics, real-time sentiment analysis, and built-in quality assurance.

Your Trusted Partner for Global Customer Experience
We remove the trade-off between quality, speed, and cost. Native-speaking teams with perfect local knowledge, powered by our award-winning Aiden ecosystem and flexible engagement models designed around your business.

Customized pricing

Hourly fees, price per transaction, and models tailored to your needs.

Flexible delivery model

Resources matched precisely to demand, with no idle time.

From 1 to unlimited seats

Rapid ramp-up and effective downsizing as volumes change.

Quick setup

Go-live within 1–2 weeks or less from contract signing.

Every language available

Native speakers with perfect local cultural knowledge, no accent.

Certified and compliant

ISO 9001:2015, ISO 27001:2022, and GDPR-compliant operations.

Reimagine Your Customer Experience
AI-Powered Multilingual Customer Support Outsourcing

Your customers already expect more: instant answers, their own language, and service that feels personal at any hour. Get a custom CX solution built around your business — combining native-speaking teams in more than 40 languages with award-winning AI from the Aiden ecosystem.

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Frequently Asked Questions
What customer support and business process outsourcing services does UCC provide?
UCC provides end-to-end multilingual customer support and business process outsourcing across voice, email, live chat, messaging, social media and back-office operations. Our services can combine experienced customer service teams with AI-powered automation, analytics and intelligent routing to help businesses improve customer experience, increase efficiency and scale their operations.
Can UCC provide multilingual and 24/7 customer support?
Yes. UCC provides multilingual customer support in more than 40 languages and serves businesses across over 50 countries. Depending on your requirements, we can provide 24/7 or follow-the-sun coverage across voice and digital channels, helping you support customers in different markets, languages and time zones through one scalable service model.
How does UCC combine AI with human customer support?
UCC combines experienced customer service teams with AI-powered technology based on the needs of each customer journey. AI voice and chat agents, automation, knowledge solutions and conversation analytics can handle repetitive interactions and support agents, while human experts remain available for complex, sensitive and high-value conversations. The result is a flexible model where technology enhances human expertise.
What customer support outsourcing models does UCC offer?
UCC offers dedicated teams, shared service models and hybrid solutions that combine human agents with AI-powered customer service. The right setup depends on your contact volumes, required languages, service hours, channels and complexity. We can support an existing internal operation or manage the complete customer support function, including people, processes, technology, quality assurance and reporting.
How much does outsourced customer support cost?
The cost of outsourced customer support depends on factors such as contact volumes, languages, operating hours, service channels, required expertise and the selected delivery model. UCC builds each solution around the actual business requirements rather than using a one-size-fits-all package. After reviewing your expected workload and service levels, we provide a tailored operating model and commercial proposal.