When we say we live in a rapidly changing world, we have said nothing new. In a period of sequential crises and negative market trends, every business is looking for ways to optimize costs and save money. How can outsourced customer service be an effective tool to do this? How can customer support generate enough revenue to cover the cost of employing a contact center, even on a one-to-one basis? In our case study, we provide some answers to these questions.
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