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Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
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Working as a Parent in the BPO Sector
What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
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Beyond Convenience
What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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“In The Air Tonight” – Air Transport Through the Eyes of Customer Service
What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?
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Development and Stress
How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.
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How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?
BPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!
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5 Signs That You Should Outsource Your Customer Service
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
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ContactCenterWire – All about BPO in United Call Centers’ magazine
United Call Centers’ professional magazine is now available in newsletter form. Get first-hand information about the BPO sector!
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The Name That You Know – The Name That You Trust
What does the state-of-the-art, industry-standard technology environment give a BPO contact center business beyond everyday use?
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United Call Centers’ Brand New Websites Are Launched
Our websites have been renewed both in terms of design and content!
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