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Small Encyclopedia of BPO Technical Terms Powered by UCC
Clarified BPO terms for everyone.
Read moreTag: services
5 Simple Tips for Efficient Work in Home Office
As home office work becomes more widespread and accepted, more and more of us are realizing that at home there are at least as many potentially distracting factors as in the office, only at most other types.
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“This Sector Was Strong and Sustainable Even During the Pandemic”
Local report by Debrecen Television about the certification ceremony of DBSC Roundtable.
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Native Professionals from All Over the World
Article for those who want to know in three minutes what are the cornerstones of an international contact center’s everyday work.
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“Holding International Conferences are Invaluable”
Following this years’s Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.
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Hybrid Chatbots and EVs from A Coruña to Trondheim
How can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
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5+1 Reasons Why Omni-channel Customer Service is Important
If you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers.
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“The Cornerstones of Success: Continuous Training and Development”
Richard Kozma, CEO of United Call Centers was interviewed in last February by EPALE in a Q&A series focusing on workplace learning.
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5 Reasons Why Multilingual Customer Support is Important
Multilingual customer service solutions open the door to new customers, new markets. Here are five reasons why you should use them!
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“I Like to Build from the Inside”
In the second part of our in-depth interview with Evelin Gazdag we are talking about topics such as day-to-day life and practical management of a contact center.
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