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Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
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Working as a Parent in the BPO Sector
What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
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Beyond Convenience
What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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“In The Air Tonight” – Air Transport Through the Eyes of Customer Service
What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?
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How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?
BPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!
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From 1 to 400
How can we provide professional contact center services in cases where there are no calls for months during the off-season and we have to handle hundreds of contacts a day during peak hours?
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5 Signs That You Should Outsource Your Customer Service
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
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Hybrid Chatbots and EVs from A Coruña to Trondheim
How can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
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