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Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
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“In The Air Tonight” – Air Transport Through the Eyes of Customer Service
What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?
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How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?
BPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!
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5 Signs That You Should Outsource Your Customer Service
Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
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ContactCenterWire – All about BPO in United Call Centers’ magazine
United Call Centers’ professional magazine is now available in newsletter form. Get first-hand information about the BPO sector!
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The Name That You Know – The Name That You Trust
What does the state-of-the-art, industry-standard technology environment give a BPO contact center business beyond everyday use?
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United Call Centers’ Brand New Websites Are Launched
Our websites have been renewed both in terms of design and content!
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Small Encyclopedia of BPO Technical Terms Powered by UCC
Clarified BPO terms for everyone.
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5 Simple Tips for Efficient Work in Home Office
As home office work becomes more widespread and accepted, more and more of us are realizing that at home there are at least as many potentially distracting factors as in the office, only at most other types.
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“This Sector Was Strong and Sustainable Even During the Pandemic”
Local report by Debrecen Television about the certification ceremony of DBSC Roundtable.
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