In the next few days, more than sixty countries around the world will celebrate Children’s Day in some form. In our compilation, we asked our staff to share with us some lovely stories about this great occasion.
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Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
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What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
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What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?
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How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.
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BPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!
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How can we provide professional contact center services in cases where there are no calls for months during the off-season and we have to handle hundreds of contacts a day during peak hours?
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Useful information for those who plan to outsource their customer service tasks. Read our in-depth publication!
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United Call Centers’ professional magazine is now available in newsletter form. Get first-hand information about the BPO sector!
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