Category: Press Room

Navigating the World of Artificial Intelligence: Insights from the University of Miskolc Workshop

In a dynamic collaboration aimed at fostering academic and industry synergy, the University of Miskolc and United Call Centers Kft. (UCC) recently convened a professional workshop centered on the theme of artificial intelligence (AI). This workshop served as a platform to address pertinent queries, while providing students with a comprehensive introduction to the intricacies of AI. In a groundbreaking initiative aimed at enhancing student experiences, United Call Centers (UCC) has developed an artificial intelligence-based customer service system for the University of Miskolc. This system, designed to operate 24/7 without wait times, aims to provide students with vital university-related information conveniently. […]

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Award-winning services #1 | Meet aiden.agent

We are excited to announce the commencement of a series of articles aimed at introducing you to three of our award-winning AI-based systems. In our first article we introduce you to aiden.agent. UCC’s Revolutionary AI Solution, aiden.agent, Wins Stevie Award for Contact Center Innovation United Call Centers (UCC) proudly announces its latest achievement: recognition as a Finalist in the Contact Center Solution category of the prestigious 18th annual Stevie Awards for Sales & Customer Service. This accolade celebrates UCC’s groundbreaking AI-driven service, aiden.agent, which has revolutionized customer engagement in the contact center industry. The Stevie Awards, renowned globally for honoring […]

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United Call Centers named as finalist in 2024 Stevie® awards for sales & customer service

18th annual awards will be presented on April 12 in Las Vegas United Call Centers was named a Finalist today in the Contact Center Solution category in the 18th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®. The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, […]

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Artificial intelligence (AI) will soon eliminate customer service waiting time

Customer service is one of the areas where artificial intelligence (AI) may result in the biggest changes in the near future, as a result of favorable experiences related to the already available technologies. According to United Call Centers (UCC)’s forecast based on market data, within a few years, most transactions in Hungary will be conducted through automated, AI-controlled processes, especially in regulated areas such as financial services or logistics. The digital transition based on artificial intelligence in the customer service sector also brings many significant benefits to customers. Call waiting can be practically eliminated (according to international surveys, the industry […]

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La Inteligencia Artificial (IA) también aportará avances en la atención al cliente

Largos tiempos de espera, complicados sistemas de menús, información insuficiente y falta de disponibilidad fuera del horario de atención al cliente son las experiencias negativas más comunes en el servicio de atención al cliente, según los resultados de una encuesta realizada por United Call Centers (UCC). Las soluciones de Inteligencia Artificial que abordan muchos de estos problemas ya están ampliamente disponibles, y en pocos años alrededor de dos tercios de las transacciones estarán automatizadas e impulsadas por IA. Casi 500 respuestas a la encuesta de UCC revelaron que los problemas más delicados para los clientes en las interacciones con la […]

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