Category: Press Room

We are delighted to share some exciting news with you. Aiden.tech is proud to announce that we are the official AI partner of the European Universities Games 2024! The Hungarian cities of Debrecen and Miskolc will host the 6th edition of European Universities Games as this was announced at the EUSA General Assembly held in Madrid in April 2018. This would be the biggest University sport event organised in Hungary after the 1965 Summer Universiade. Our advanced AI systems will successfully manage customer support operations for this prestigious event, marking a significant milestone for us. The EUG 2024 is one […]

This year we participated in Business Fest 2024 in Budapest, which featured more than 20 professional sessions with more than 6000 participants, including top international and national speakers such as Tamás Frei, István Lakatos, Dan Riley or Albert Sárospataki. One of the central themes of the event was Artificial Intelligence, an industry that we believe is essential to develop and in which we are actively involved. This year’s Business Fest was a great opportunity for us to showcase our award-winning AI-based customer service solutions. Human. Technology. Better Together. Our aiden.tech brand, which brings together UCC’s technology solutions, as a result […]

We are delighted to be part of this year’s AI in the Cloud event, hosted by TD SYNNEX, where we will have the opportunity to share our AI technology experience alongside IBM and Microsoft. Attendees will be able to learn about the latest AI and cloud technologies and gain insight into market case studies. United Call Centers will be represented at the event by Balázs Kopcsó (Head of IT and Development) and Zsolt Máté Juhász (CEO), who will speak about the effective use of AI in business decision-making processes. Follow us on Facebook and Linkedin, where we will soon post […]

We are pleased to announce that United Call Centers (UCC) will participate in Business Fest 2024, one of the most important business festivals in Hungary, on 13 June! With almost 6000 participants and more than 10 stages, this year’s Business Fest will welcome the most innovative companies and experts. Don’t miss your chance! Meet UCC’s technology and operations experts and discover Aiden, our award-winning AI service collection brand. See how AI customer service works and delve into our market case studies! See you at Millenáris Park on 13 June! Follow us on Facebook and Linkedin, where we will soon have […]

Embark on a journey with us as we delve into the insights and experiences of Gábor Kovács, a seasoned professional with over 25 years of invaluable expertise in the international BPO landscape. Gábor’s journey to UCC is not just about a career move; it’s a testament to the wealth of knowledge and passion he brings to our team. In our candid conversation, we explore the essence of leadership, the nuances of motivation in virtual workspaces and the moments of fulfillment that drive Gábor in his role. Join us as we uncover Gábor’s proudest successes, his vision for the future and […]

In our interview with UCC’s CEO (Chief Executive Officer), Zsolt Máté Juhász, we get an insight into the complex balance of leadership and everyday priorities. Zsolt shares his thoughts on the challenges and successes of running a company in the dynamic world of modern business.   The daily struggle to balance the interests of employees, partners, owners, and us. How can we maintain this balance, if possible? Every day, we strive to maintain balance to allow individuals to flourish. We think the right person needs to be in the right place. We endeavor to find a suitable place for all […]

In a dynamic collaboration aimed at fostering academic and industry synergy, the University of Miskolc and United Call Centers Kft. (UCC) recently convened a professional workshop centered on the theme of artificial intelligence (AI). This workshop served as a platform to address pertinent queries, while providing students with a comprehensive introduction to the intricacies of AI. In a groundbreaking initiative aimed at enhancing student experiences, United Call Centers (UCC) has developed an artificial intelligence-based customer service system for the University of Miskolc. This system, designed to operate 24/7 without wait times, aims to provide students with vital university-related information conveniently. […]