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“They asked me what I wanted to achieve. I said I wanted to create.”
In our interview with UCC’s CEO (Chief Executive Officer), Zsolt Máté Juhász, we get an insight into the […]
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Award-winning services #3 | Meet aiden.apps
Award-winning services #3 | Meet aiden.apps Introduction In this installment of our series, we continue to showcase our […]
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Award-winning services #2 | Meet aiden.analytics
Introduction In this series of blog posts, we’re thrilled to announce that our AI-based customer service solutions have […]
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Navigating the World of Artificial Intelligence: Insights from the University of Miskolc Workshop
In a dynamic collaboration aimed at fostering academic and industry synergy, the University of Miskolc and United Call […]
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Award-winning services #1 | Meet aiden.agent
We are excited to announce the commencement of a series of articles aimed at introducing you to three […]
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United Call Centers named as finalist in 2024 Stevie® awards for sales & customer service
18th annual awards will be presented on April 12 in Las Vegas United Call Centers was named a […]
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Radio interview – AI will be a key element of business strategy
31% of medium and large companies are already using AI in some of their processes on a regular basis, and a further 19% on an experimental basis.
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Customer services: the majority of the population is already open to artificial intelligence (AI)
58 percent of residential customers support the use of artificial intelligence (AI) by customer services in order to satisfy their needs at a higher level.
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Foxpost’s customer service system is being developed by United Call Centers on an AI basis
Foxpost, one of Hungary’s largest and dynamically developing small parcel logistics service providers, entrusted UCC with the operation of its customer service.
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There is an increasing overlap between customer service and social media management
Classic customer service and the management of social media pages are getting closer every year.
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