Category: Press Room

UCC Wins 2025 Excellence in Customer Service Award United Call Centers (UCC) is proud to announce that it has won the prestigious 2025 Excellence in Customer Service Award presented by the Business Intelligence Group. This recognition highlights UCC’s unwavering dedication to redefining customer experience (CX) through innovation, and specifically honors Swapcom, UCC’s AI-powered customer support solution for the retail industry. The Business Intelligence Group, known for identifying organizations delivering extraordinary business value, selected UCC based on innovation, service impact, and measurable results. According to Russ Fordyce, CEO of the Business Intelligence Group, “Customer service is often the difference between a […]

On March 6, 2025, United Call Centers (UCC) took center stage at the Digital Call Center 2025 conference, where AI-driven innovations in customer support were the primary focus. Representing UCC, Managing Director Richárd Kozma delivered a compelling presentation on the company’s award-winning AI-based customer support solutions, highlighting their real-world applications through case studies. During his talk, Richárd showcased UCC’s state-of-the-art AI-powered customer service tools, emphasizing their ability to communicate in over 40 languages, streamline operations, and enhance customer interactions. He detailed how these AI-driven solutions not only improve efficiency but also reduce the workload on human agents, allowing them to […]

We had an incredible experience at MedTech Events, where we explored the latest innovations shaping the future of healthcare and pharma. As a multi-award-winning AI-driven customer service provider, UCC is committed to staying at the forefront of industry advancements to ensure our partners receive the best possible support. From AI-powered virtual agents to intelligent automation solutions, we continue to develop and implement cutting-edge technologies that enhance patient engagement, streamline processes, and improve customer interactions. MedTech Events was a great opportunity to connect with key industry players and exchange insights on how AI is transforming healthcare. At UCC, we believe that […]

We are excited to announce our strategic partnership with AMPECO, a leader in e-mobility technology, to deliver best-in-class customer support for growing EV charging networks. As the EV industry continues to expand, ensuring seamless driver experiences has never been more critical. At United Call Centers (UCC), we bring 25 years of expertise in customer care and have been dedicated to e-mobility support since 2019. Our multilingual, 24/7 service, powered by a combination of human expertise and AI-driven solutions, is designed to help charge point operators (CPOs) provide exceptional support at every stage of the charging journey. Why This Partnership Matters […]

We are proud to share an exclusive interview with Zsolt Máté Juhász, CEO of United Call Centers, conducted by Budapest Business Journal and featured in The Most Influential Business Services Executives 2025. This prestigious publication highlights key leaders driving the business services sector forward. In the interview, Zsolt discusses the evolution of the industry, the impact of AI and automation, and the importance of talent development. He shares insights on how the sector is shifting toward high-value services and why innovation and collaboration are key to long-term success. You can read the interview by clicking here. If you’d like to […]

Acknowledged for groundbreaking advancements in customer service solutions, United Call Centers showcases its leadership in shaping the future through bold innovation. United Call Centers is thrilled to announce its recognition as a winner in the prestigious 2025 BIG Innovation Awards, presented by the Business Intelligence Group. This honor highlights the company’s transformative contributions to the customer experience industry, reinforcing its position as a trailblazer in innovative service delivery. “Innovation is at the heart of everything we do at United Call Centers,” said Zsolt Máté Juhász, CEO of United Call Centers. “This recognition is a testament to the hard work and […]

We are thrilled to announce that UCC has been recognized with the prestigious TITAN Business Awards, taking home the top honor in the Customer Service – Artificial Intelligence category, Platinum level! This marks another significant achievement for our company, following our latest recognition as a Winner in the American Stevie® Awards. Competing against some of the most influential companies globally, including HP, Amazon, Meta and others, this award puts us on the map alongside the industry’s true titans. It highlights our continuous commitment to excellence in delivering cutting-edge AI-driven customer service solutions. The TITAN Business Awards recognizes the most innovative […]

About AI Summit 2024 AI Summit 2024 is the most significant AI event in Central and Eastern Europe. This event brings together international and local experts to share their insights on the future of AI, covering key sectors such as healthcare, finance, creative industries, and beyond. Over 1,500 attendees will gain exclusive knowledge on the latest trends, including the European Parliament’s AI Act, advancements in prompt engineering, and the growing influence of AI across diverse industries. Esteemed speakers include Dr. Frederik G. Pferdt (Google’s First and Former Chief Innovation Evangelist), Dr. Kristóf Schum (Head of Generative AI Europe – Amazon […]

Balázs Kopcsó’s career path has taken him from customer service to digital innovation, where his creativity and dedication have been among the driving forces. He started as a student, then moved into positions as a team leader and sales manager, and now he supports UCC as Head of IT and Development. In our interview, he shares how his passion for technology became the driving force behind his career and the challenges he faced along the way. As far as I understand, the tasks of customer service staff and team leader paved the way for your current position. What was the […]

We are delighted to announce that UCC and aiden.tech, which brings together our AI-based solutions, will be present as speakers at the AI Summit, the most influential AI and innovation event in the Central and Eastern European region. AI Summit 2024 Budapest is the most significant AI event in Central and Eastern Europe, taking place between 9-10 September at the Hungarian House of Music and the Museum of Ethnography. The event will bring together international and local experts to share their knowledge on the future of AI, including healthcare, finance, creative industries and many more. During the two days of […]