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- - - United Call Centers powers global brands with AI-driven outsourcing and multilingual expertise. From customer care to sales and automation, we deliver scalable solutions that boost efficiency, satisfaction, and growth worldwide.
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Home
About Us
- - - United Call Centers blends AI innovation with human expertise to deliver multilingual, scalable, and secure customer experience solutions worldwide. With over 25 years of excellence, we combine automation and empathy, uphold international standards, and embed ESG values into everyday practice.
Services
- - - Services
Industries
- - - United Call Centers powers global brands with AI-driven outsourcing and multilingual expertise. From customer care to sales and automation, we deliver scalable solutions that boost efficiency, satisfaction, and growth worldwide.
Press Room
Careers

L’Intelligenza Artificiale (AI) porterà progressi anche nel servizio clienti

Secondo i risultati dell’indagine condotta da United Call Centers (UCC), le esperienze negative più comuni nel campo del servizio clienti, sono : tempi di attesa lunghi, sistemi di menù complicati, informazioni insufficienti e servizio non disponibile, fuori fascia oraria. Sono da tempo disponibili delle soluzioni di intelligenza artificiale che risolvono molti di questi problemi e in pochi anni, circa due terzi delle transazioni saranno automatizzate e guidate dall’intelligenza artificiale. Le 500 risposte, ottenute in seguito al sondaggio UCC hanno evidenziato che, i problemi più frequenti nell’interazione tra clienti e servizio clienti, sono i sistemi di menu spesso poco chiari e […]

Artificial Intelligence (AI) will also bring breakthroughs in customer service

Available Digital systems already offer less waiting time and constant accessLong waiting times, complicated menu systems, insufficient information, and unavailable out-of-hours service – are the most common negative customer service experiences, according to survey results conducted by United Call Centers (UCC). Artificial Intelligence solutions addressing many of these problems are already widely available, and in a few years around two thirds of transactions will be automated and AI-driven. Nearly 500 responses to the UCC survey revealed that the most sensitive issues for customers in customer service interactions are complex, often unclear menu systems and long waiting times. The weight of […]

“I Like to Care About Machines”

Krisztián Molnár, IT specialist at UCC shares his thoughts about his 2nd place at the Professional Star Festival, professional challenges, and motivations.

“Today Every Workplace Is Different in the Same Way”

Ákos Lőrincz talks about the accredited teacher training programs of the Debrecen BSC Roundtable and other current events.

UCC Stories for Children’s Day

In the next few days, more than sixty countries around the world will celebrate Children’s Day in some form. In our compilation, we asked our staff to share with us some lovely stories about this great occasion.

Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers

Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!

Working as a Parent in the BPO Sector

What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!

Beyond Convenience

What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?

“In The Air Tonight” – Air Transport Through the Eyes of Customer Service

What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?

Development and Stress

How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.