Italian Consumer Engagement Service Representative

Join Our International Team as an Italian Consumer Engagement Service Representative!

United Call Centers (UCC) is a global leader in multilingual call center services, providing top-tier Omnichannel Front Office BPO solutions in 25+ languages. We are now looking for talented Italian Consumer Engagement Service Representatives to support one of our biggest partners in the FMCG industry.

If you have a passion for helping people, excellent communication skills, and experience in customer service, we’d love to hear from you!

Your Responsibilities

Inbound Support:

• Handle and classify consumer complaints following client guidelines
• Register and follow up on consumer inquiries and complaints
• Process orders, returns, refusals, credit notes, and invoices
• Provide product, service, and brand information
• Offer troubleshooting and website navigation support
• Identify and escalate alerts, assist in crisis situations
• Manage consumer data (bank details, privacy, registration, account updates)

Outbound & Backoffice Tasks:

• Follow up with consumers to resolve cases
• Conduct outbound surveys
• Create reports on consumer feedback and online conversations
• Publish social media content
• Support crisis and issue management
• Provide e-commerce back-office support and data entry

What Makes You Our Ideal Candidate?

• Fluent in Italian (C2 level) and proficient in English
• 1+ year experience in customer service or consumer engagement
• Excellent written and spoken communication skills
• Strong analytical and problem-solving abilities
• Tech-savvy – comfortable using Microsoft Office & online applications
• Experience in social media & community management is a plus
• A team player who can also work independently
• Available to work 6-8 hours/day in a flexible schedule (Monday - Sunday, 08:00 - 22:00 CET)
• Seeking a stable, long-term opportunity with career growth potential

What We Offer

• Competitive hourly rate
• 100% remote work – work from the comfort of your home
• Flexible schedule
• A welcoming and supportive team
• Career development opportunities within UCC

Important Notes

• This is a long-term, contract-based position
• Candidates must be eligible to work as self-employed
• Your resume must be submitted in English

Work Environment Requirements

• Quiet workspace at home
• USB headset (built-in microphones/speakers are not sufficient)
• Laptop with Windows 10+, at least 8 GB of DDR3 or DDR4 RAM
• Stable broadband internet (mobile internet is not suitable)
• Google Chrome, Microsoft Edge or Mozilla Firefox (latest 3 versions)

Ready to take the next step? Apply today!