Medical Customer Service Representative

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Medical Customer Service Representatives for our International Team.

Our new teammates will participate in running a top-notch multilingual healthcare survey and awereness project.

Job responsibilities:

  • Handle general outbound and inbound tasks, answer customer inquiries.
  • Perform back office tasks: reporting, social media content, escalation handling and data entry
  • Our new Medical representative will contact leads generated by our CSR team to conduct in-depth surveys.

You are our top applicant and soon-to-be Colleague if:

  • You speak Slovak on a native level
  • You speak English fluently
  • 1+ year of consumer service / call center experience / telemarketing or survey experience
  • Healthcare/Pharmacy background and 1+ years of working experience in the medical field is necessary for the future Medical representative
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities with attention to detail
  • Proficient in Microsoft Office Suite and online applications
  • Social media and community management expertise is a plus
  • Ability to work independently and collaboratively in a team
  • You can participate in all the required trainings
  • You are looking for a stable, long-term job, with great developmental opportunities

Our offer:

  • Payment for Medical representative: 10-12 EUR/hour, depending on prior experience, paid monthly via an online payment platform
  • Remote work
  • Flexible schedule
  • Welcoming and supportive environment
  • Great developmental opportunities within the company

Please note that this is a long-term, contract-based opportunity.

Taxes and any social insurance contributions would be handled & paid by the Freelancer.

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of your home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Laptop with Windows operating system (Windows 8 or above),
  • Broadband internet connection (mobile internet is not good enough to manage calls)

Upon application, please make sure you submit your resumé in English.


    First name *

    Last name *

    Email address *

    Phone number *

    Nationality *

    Country of residence *

    Number of spoken languages

    Spoken language *

    Spoken language #1

    Spoken language #2

    Spoken language #1

    Spoken language #2

    Spoken language #3

    Pharmaceutical experience *

    CV upload [doc|docx|pdf - Max:25MB]