Medical Customer Service Representative

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Medical Customer Service Representatives for our International Team.

Our new teammates will participate in running a top-notch multilingual healthcare survey and awereness project.

Job responsibilities:

• Handle general outbound and inbound tasks, answer customer inquiries.
• Perform back office tasks: reporting, social media content, escalation handling and data entry
• Our new Medical representative will contact leads generated by our CSR team to conduct in-depth surveys.

You are our top applicant and soon-to-be Colleague if:

• You speak Slovak on a native level
• You speak English fluently
• 1+ year of consumer service / call center experience / telemarketing or survey experience
• Healthcare/Pharmacy background and 1+ years of working experience in the medical field is necessary for the future Medical representative
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities with attention to detail
• Proficient in Microsoft Office Suite and online applications
• Social media and community management expertise is a plus
• Ability to work independently and collaboratively in a team
• You can participate in all the required trainings
• You are looking for a stable, long-term job, with great developmental opportunities

Our offer:

• Payment for Medical representative: 10-12 EUR/hour, depending on prior experience, paid monthly via an online payment platform
• Remote work
• Flexible schedule
• Welcoming and supportive environment
• Great developmental opportunities within the company

Please note that this is a long-term, contract-based opportunity.

Taxes and any social insurance contributions would be handled & paid by the Freelancer.

Work Environment Requirements:

• Quiet workplace (tasks are delivered from the comfort of your home)
• USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
• Laptop with Windows operating system (Windows 8 or above),
• Broadband internet connection (mobile internet is not good enough to manage calls)

Upon application, please make sure you submit your resumé in English.