Remote English Customer Service Representative

United Call Centers, established in 1999, is a global leader in providing multilingual contact center services. As part of our dynamic team, you'll be immersed in e-commerce inbound customer service, addressing various queries related to our partner's diverse product range.

Job responsibilities:

As a Remote English Customer Service Representative for our tobacco-industry e-commerce partner, your role will involve:

• Handling incoming calls, chats, and emails during a flexible schedule from Monday to Saturday (8:00 am - 6:00 pm local time).
• Addressing login issues for customers ordering e-tobacco products, ensuring a seamless experience on the website.
• Assisting with order-related questions, including shipping times, delayed orders, and address modifications.
• Resolving technical issues, such as product leakage, and guiding customers through the process of product repair or exchange.

About You:

You are our ideal candidate and future colleague if you:

• Speak English on a professional level.
• Have at least one year experience in a call center environment.
• Bring a customer-centric approach to resolving inquiries and issues.
• Demonstrate adaptability and thrive in a dynamic e-commerce customer service environment.
• Have excellent written and spoken communication skills.
• Can work effectively within a flexible schedule and handle diverse customer interactions.

Our offer:

• A rate of 6 EUR for each hour worked, paid monthly.
• Remote work arrangement with a self-employed contract.
• Flexible schedule (Monday to Saturday, 8:00 am - 6:00 pm local time) to accommodate your lifestyle.
• Welcoming and supportive work environment.
• Exciting developmental opportunities within the company.