English-speaking Call Center Agent (100% remote)

Company Overview:

Established in 1999, United Call Centers is a renowned global leader in call center services, catering to over 40 countries and supporting 50 languages and dialects. Specializing in multilingual contact center services with a strong sales focus, we are dedicated to delivering exceptional customer experiences.

Job Responsibilities:

As an English Customer Service Representative, your role will involve:

• Handling incoming calls, chats, and emails during a flexible schedule from Monday to Saturday
• Handle inbound calls and emails professionally and efficiently.
• Resolve customer inquiries, issues, and concerns.
• Maintain accurate records of interactions in our CRM system.
• Collaborate with team members to ensure top-notch service delivery.

About You:

You are our ideal candidate and future colleague if you:

• Speak English on a professional level.
• Have at least one year’s experience in a call center environment.
• Are tech-savvy and have experience in resolving complex technical issues.
• Bring a customer-centric approach to resolving inquiries and issues.
• Demonstrate adaptability and thrive in a dynamic customer service environment.
• Have excellent written and spoken communication skills.
• Can work effectively within a flexible schedule and handle diverse customer interactions.
• Are able to work as a self-employed person.

Our Offer:

• Hourly rate of 5-6 EUR, paid out monthly.
• Remote work arrangement with a self-employed contract.
• Flexible schedule to accommodate your lifestyle.
• Welcoming and supportive work environment.
• Exciting developmental opportunities within the company.