French Customer Service Representative

United Call Centers, founded in 1999, is a globally recognized call center company specializing in multilingual contact center services with a strong sales focus. Operating in over 40 countries and supporting 50 languages and dialects, we take pride in delivering exceptional customer experiences.

Are you passionate about providing excellent customer service? Are you ready to assist customers in the green mobility industry? Join our dynamic team as an Inbound Customer Service Representative at United Call Centers, where you'll play a vital role in ensuring customer satisfaction for our clients in this innovative sector.

Key Responsibilities:

- Assist customers of our green mobility industry client.
- Handle inbound calls and emails professionally and efficiently.
- Provide information, resolve issues, and address customer concerns.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate effectively with team members to ensure top-notch service.
- Adapt to rotating shifts in our 24/7 operation.

Requirements:

- Excellent French language knowledge (C2 or native level is required!) and fluent English language knowledge.
- Must be located in the EU.
- Previous customer service experience.
- Strong communication and problem-solving skills.
- Customer-centric attitude and a passion for helping others.
- Ability to work rotating shifts, including evenings and weekends.
- Ability to work as a self-employed person/freelancer.

What We Offer:

- An hourly rate of 11 EUR, paid monthly.
- Comprehensive training and ongoing support to excel in your role.
- A dynamic work environment with a flexible schedule.
- Opportunities for career growth within our global organization.