Italian Speaking Consumer Engagement Service Representative

Join our global leader in multilingual call center services - United Call Centers! We're seeking talented Italian speakers to be part of our International Team, delivering top-notch consumer engagement services for a major FMCG partner. This remote position offers stability, long-term growth, and an attractive remuneration package.

Responsibilities:

• Handle inbound tasks: complaints, orders, troubleshooting, and information provision
• Conduct outbound activities: resolve cases and conduct consumer surveys
• Perform back office tasks: reporting, social media content, escalation handling and data entry

Requirements:

• Native in Italian and proficient in English
• Candidate location: inside the EU, outside of Italy
• 1+ year of consumer engagement service or call center experience
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities with attention to detail
• Proficient in Microsoft Office Suite and online applications
• Social media and community management expertise is a plus
• Ability to work independently and collaboratively in a team
• Willingness to complete required trainings and work 6-8-hour shifts
• Ability to work as a freelancer (self-employed)

Benefits:

• Hourly rate of 8 EUR (gross), paid monthly
• Remote work with flexible schedule
• Welcoming and supportive work environment
• Great opportunities for professional development

Work Environment Requirements:

• Quiet home workspace
• USB headset for optimal call management
• Laptop or personal desktop computer with Windows operating system
• Browser: Google Chrome or Mozilla Firefox (latest three versions)
• Broadband internet connection

Apply now by submitting your CV in English and our Recruiters will contact you in 24 hours!