Bulgarian and Macedonian speaking call center agent

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Consumer Engagement Service Representatives for our International Team.

Our new teammates will participate in running a top-notch multilingual consumer service for our partner from the FMCG industry.

Job responsibilities:

- Handle inbound tasks: complaints, orders, troubleshooting, and information provision
- Conduct outbound activities: resolve cases and conduct consumer surveys
- Perform back office tasks: reporting, social media content, escalation handling and data entry

You are our top applicant and soon-to-be Colleague if:

- You speak Macedonian and Bulgarian on a native level
- You speak English fluently
- You have at least 1 year of experience working in consumer engagement service/call center
- Your written and spoken communication is flawless
- You have great analytical and problem-solving skills and great attention to detail
- You are proficient in using Microsoft Office Suite and Online applications, technology acumen
- You have Social Media / Community Management expertise
- You can work well in a team as well as by yourself
- You can participate in all the required trainings
- You are looking for a stable, long-term job, with great developmental opportunities

Our offer:
- Payment of 7 EUR/hour, paid out on a monthly basis
- Remote work
- Part time job opportunity (10-20 hours a week) with a flexible schedule
- Welcoming and supportive environment
- Great developmental opportunities within the company

Please note that this is a long-term, contract-based opportunity (2+ years).

Work Environment Requirements:

- Quiet workplace (tasks are delivered from the comfort of your home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Laptop with Windows operating system (Windows 8 or above)
- Browser: The latest three versions of Google Chrome or Mozilla Firefox
- Broadband internet connection (mobile internet is not good enough to manage calls)

Upon application, please make sure you submit your resumé in English.


    First name *

    Last name *

    Email address *

    Phone number *

    Nationality *

    Country of residence *

    Number of spoken languages

    Spoken language *

    Spoken language #1

    Spoken language #2

    Spoken language #1

    Spoken language #2

    Spoken language #3

    Do you have experience working in customer service/call center? *

    CV upload [doc|docx|pdf - Max:25MB]