Bilingual French and German Customer Service Representative

About Us: Founded in 1999, United Call Centers is a leader in providing top-tier multilingual contact center services. Be part of our dynamic team and dive into the world of e-commerce, delivering exceptional inbound customer service for our diverse range of products.

Position: French & German Customer Service Representative

Who You'll Work With: You’ll support our esteemed e-commerce partner in the tobacco industry, serving Swiss customers and ensuring their experience is seamless and satisfactory.


What You'll Do:

  • Customer Interaction: Handle incoming calls, chats, and emails with professionalism and empathy, Monday to Friday.
  • Login Assistance: Help customers navigate login issues to ensure a smooth ordering process for e-tobacco products.
  • Order Management: Address questions about shipping times, delayed orders, and address modifications with efficiency and clarity.
  • Technical Support: Resolve technical problems, such as product leakage, and guide customers through repairs or exchanges.

Who You Are:

  • Language Proficiency: You speak French and German fluently and professionally (C2/native level is required in both languages).
  • Experienced: You have at least one year of experience in a call center environment.
  • Customer-Centric: Your focus is always on providing the best possible resolution for customers.
  • Adaptable: You thrive in a fast-paced, dynamic e-commerce customer service setting.
  • Communicative: Your written and spoken communication skills are excellent.
  • Flexible: You are adaptable to a flexible schedule.

What We Offer:

  • Competitive Pay: Enjoy a competitive hourly rate.
  • Flexibility: Benefit from a schedule that suits your lifestyle.
  • Supportive Environment: Join a welcoming and supportive team.
  • Growth Opportunities: Explore exciting developmental opportunities within our company.

If you’re ready to bring your language skills and customer service expertise to a thriving global team, apply now to join United Call Centers and make a difference in the e-commerce world!


    First name *

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    Number of spoken languages

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    Do you have experience working in customer service/call center? *

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