Bilingual French and German Customer Service Representative

About Us: Founded in 1999, United Call Centers is a leader in providing top-tier multilingual contact center services. Be part of our dynamic team and dive into the world of e-commerce, delivering exceptional inbound customer service for our diverse range of products.

Position: French & German Customer Service Representative

Who You'll Work With: You’ll support our esteemed e-commerce partner in the tobacco industry, serving Swiss customers and ensuring their experience is seamless and satisfactory.

What You'll Do:

• Customer Interaction: Handle incoming calls, chats, and emails with professionalism and empathy, Monday to Friday.
• Login Assistance: Help customers navigate login issues to ensure a smooth ordering process for e-tobacco products.
• Order Management: Address questions about shipping times, delayed orders, and address modifications with efficiency and clarity.
• Technical Support: Resolve technical problems, such as product leakage, and guide customers through repairs or exchanges.

Who You Are:

• Language Proficiency: You speak French and German fluently and professionally (C2/native level is required in both languages).
• Experienced: You have at least one year of experience in a call center environment.
• Customer-Centric: Your focus is always on providing the best possible resolution for customers.
• Adaptable: You thrive in a fast-paced, dynamic e-commerce customer service setting.
• Communicative: Your written and spoken communication skills are excellent.
• Flexible: You are adaptable to a flexible schedule.

What We Offer:

• Competitive Pay: Enjoy a competitive hourly rate.
• Flexibility: Benefit from a schedule that suits your lifestyle.
• Supportive Environment: Join a welcoming and supportive team.
• Growth Opportunities: Explore exciting developmental opportunities within our company.

If you’re ready to bring your language skills and customer service expertise to a thriving global team, apply now to join United Call Centers and make a difference in the e-commerce world!