On 1st and 2nd of September, it’s CX Summit 2021, presented by Five9. This time the main focus is on the transformation of the contact centers through the evolution of digital channels, AI, Automation, and Analytics. How can we reimagine CX and realize results in a rapidly changing marketplace by applying the power of data and the cloud? The online event is recommended for everyone who wants to connect and network with contact center professionals, ecosystem partners, and peers. United Call Centers is going to be represented by Zsolt Szmolinka CEO in the pre-event „Global Fireside Chat” starting at 6:15 am PDT / 15:15 pm CEST.
In this Fireside chat, Scott Kolman, SVP Marketing at Five9 will discuss with Joseph Fidanque, CEO at Iterum, Zsolt Szmolinka, CEO at United Call Centers, Brian Atkinson, GM and VP EMEA at Five9, and Dennis Mullert, Director Channels and Partner Development about how Outsourcers leverage state-of-the-art cloud technologies to help their customers in delivering extraordinary customer experiences.
“We can expect an event similar to what this springs’ Five9EMEA Summit was. During the Global Fireside Chat, the BPO contact center sector’s experts will share their experiences of digital evolution – about how cloud technology helped their work, what difficulties can be caused by a possibly epidemic generated, forced change-over, and how employees and customers experienced it.
We will talk about the benefits, the extra values that this development has added to contact center services internationally, and about the next steps of course: what are the expectations of the sector, what will be the future. From EMEA region we are one of two BPO contact center companies to receive an invitation, which is a great privilege and honor for us.” – says Zsolt about the event.
CX Summit 2021’s keynote speakers will be Rowan Trollope CEO, Jonathan Rosenberg CEO, and Callan Schebella EVP, Product Management on behalf of Five9. Among the featured guest speakers we can welcome Robin Gareiss, Metrigy’s CEO & Principal Analyst, Drew Kraus, VP Analyst of Gartner, and last but not least a former NASA astronaut, Mike Massimino.
The 2-days conference promises an attractive professional program that also has a charity dimension. As Trisha Gouveia, Five9’s Senior Director of Integrated Marketing wrote in the blog post titled „CX Summit Spotlight” a few days ago:
„We hope you’ll join us for the insight-packed program that is designed to help you futureproof your contact center and customer experience. As an added incentive, Five9 will donate $5 for every registration to the Make-A-Wish Foundation. So, gather up your colleagues, mark your calendars and get ready to reimagine CX and realize results!”
In addition, we will have another good webinar on September 16 as well – stay tuned!