UCC at icnc26: Supporting the Future of eMobility Customer Experience

UCC is taking part in icnc26, the intercharge network conference, one of the key meeting points for the global eMobility and EV charging ecosystem.

Held in Berlin from 1-3 September 2026, icnc brings together charge point operators, eMobility service providers, technology companies, hardware manufacturers and industry leaders to discuss the future of EV charging, interoperability, smart charging and scalable customer experience.

For UCC, being part of this conversation is a natural step.

As EV adoption continues to grow, customer operations are becoming a critical part of the charging journey. Drivers expect fast, reliable and multilingual support whenever something goes wrong: at the charger, in the app, during payment, or while trying to complete a charging session.

This is where UCC can support eMobility companies.

With multilingual customer service, technical support, AI-enhanced automation and scalable operations, we help EV businesses deliver better customer experiences while keeping support efficient and flexible. Our goal is simple: to help charging networks and eMobility providers support their customers with the right combination of human expertise, technology and operational know-how. During icnc26, our team is meeting industry partners, exploring new ideas and discussing how customer experience can become a stronger part of the EV charging ecosystem.

If you are attending icnc26 and would like to talk about EV customer support, multilingual operations or AI-enhanced customer experience, we would be happy to connect. You can book a meeting with our team through the official icnc app, or contact us directly through our website contact form.

More insights from icnc26 coming soon. Stay tuned.

Connections, Insights and the Road Ahead

icnc26 once again demonstrated why it has become one of the most important meeting points for the global EV charging community.

This year’s conference focused on “Collaboration at Scale: Establishing the Open Smart Charging Ecosystem”, a theme that was reflected throughout the event. From smart charging and energy integration to interoperability, simplified payments and consistent user experiences, the discussions highlighted how closely technology, operations and customer experience must work together to support the continued growth of eMobility.

The multi-stage programme, Innovation Zone and expanded Tech Village offered valuable perspectives on the technologies and standards shaping the future of charging. In particular, the hands-on focus on Plug&Charge, cross-platform communication and reliable charging experiences showed how technical innovation can translate into tangible benefits for EV drivers.

For the UCC team, one of the most valuable aspects of icnc26 was the opportunity to connect directly with charge point operators, eMobility service providers, technology companies and other industry experts. We exchanged ideas, learned more about the operational challenges businesses face as their charging networks scale, and explored how multilingual customer care, technical support and AI-enhanced automation can help address those challenges.

A clear takeaway from our conversations was that customer support is no longer simply an additional service around EV charging. It is becoming an essential part of the infrastructure itself. When drivers encounter difficulties with chargers, applications, authentication or payments, fast and effective assistance can make the difference between a disrupted journey and a positive, trusted experience.

We would like to thank everyone who took the time to meet and connect with us during icnc26. The conversations started in Berlin have given us fresh perspectives and new opportunities for collaboration, and we look forward to continuing them as we work together to create more seamless, accessible and customer-focused eMobility experiences.