Italian Speaking Consumer Engagement Service Representative

Italian Speaking Consumer Engagement Service Representative

Italian Consumer Engagement Service Representative

Join our global leader in multilingual call center services - United Call Centers! We're seeking talented Italian speakers to be part of our International Team, delivering top-notch consumer engagement services for a major FMCG partner.
This remote position offers stability, long-term growth, and an attractive remuneration package.

Responsibilities:

  • Handle inbound tasks: complaints, orders, troubleshooting, and information provision
  • Conduct outbound activities: resolve cases and conduct consumer surveys
  • Perform back office tasks: reporting, social media content, escalation handling and data entry

Requirements:

  • Native in Italian and proficient in English
  • 1+ year of consumer engagement service or call center experience
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities with attention to detail
  • Proficient in Microsoft Office Suite and online applications
  • Social media and community management expertise is a plus
  • Ability to work independently and collaboratively in a team
  • Willingness to complete required trainings and work 6-8-hour shifts

Benefits:

  • Payment of 7-8 EUR/hour paid monthly
  • Remote work with flexible schedule
  • Welcoming and supportive work environment
  • Great opportunities for professional development

Please note: This is a contract-based opportunity lasting 3+ years.

Work Environment Requirements:

  • Quiet home workspace
  • USB headset for optimal call management
  • Laptop or personal desktop computer
  • Browser: Google Chrome or Mozilla Firefox (latest three versions)
  • Broadband internet connection

Submit your resume in English to apply.

Apply

    First name *

    Last name *

    Email address *

    Phone number *

    Nationality *

    Country of residence *

    Number of spoken languages

    Spoken language *

    Spoken language #1

    Spoken language #2

    Spoken language #1

    Spoken language #2

    Spoken language #3

    Do you have experience working in customer service/call center? *

    Operating system of your PC/laptop *

    Processor of your PC/laptop *

    Installed RAM on your PC/laptop *

    Anti-virus software installed on your device *

    Please check your internet speed test on the following link https://www.speedtest.net/ and enter the result here *

    Type of headset *

    Please use your headset to record this short text using the button below.
    "Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary...Stay Hungry. Stay Foolish."

    CV upload [doc|docx|pdf - Max:25MB]