Italian Speaking Consumer Engagement Service Representative
Join our global leader in multilingual call center services - United Call Centers! We're seeking talented Italian speakers to be part of our International Team, delivering top-notch consumer engagement services for a major FMCG partner.
This remote position offers stability, long-term growth, and an attractive remuneration package.
- Handle inbound tasks: complaints, orders, troubleshooting, and information provision
- Conduct outbound activities: resolve cases and conduct consumer surveys
- Perform back office tasks: reporting, social media content, escalation handling and data entry
- Native in Italian and proficient in English
- 1+ year of consumer engagement service or call center experience
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities with attention to detail
- Proficient in Microsoft Office Suite and online applications
- Social media and community management expertise is a plus
- Ability to work independently and collaboratively in a team
- Willingness to complete required trainings and work 6-8-hour shifts
- Payment of 7-8 EUR/hour paid monthly
- Remote work with flexible schedule
- Welcoming and supportive work environment
- Great opportunities for professional development
Please note: This is a contract-based opportunity lasting 3+ years.
Work Environment Requirements:
- Quiet home workspace
- USB headset for optimal call management
- Laptop or personal desktop computer
- Browser: Google Chrome or Mozilla Firefox (latest three versions)
- Broadband internet connection
Submit your resume in English to apply.