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New Webinar After the CX Summit – United Call Centers in the Five9 Executive Spotlight Series
We are invited to Five9 Executive Spotlight on 16 September. See our article for more information!
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Payments Over the Phone With Maximum Security and Speed
Agent Release, Paytia’s brand new product has arrived! The new platform offers the fastest speed on secure telephone card payments’ market, and is available now to United Call Centers’ partners.
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Where Reimagined Meets Realized – Five9 CX Summit 2021
On 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels. We’ll be there!
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Beyond Goulash and Plain – Impressions about Hungary
What comes to mind about Hungary beyond the trinity of goulash, plain and pálinka? Some predictable and some surprising responses from the United Call Centers’ team.
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REbot Note #01 – The Swallows, the Summer and the Unspoken Idiom
With our photo compilation, we thank those who were the first to embark on the REbot challenge.
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Debrecen BSC Roundtable in the Emerging Europe Awards 2021 Finals
Debrecen BSC Roundtable has reached another milestone, since the organisation was selected as a Top 3 finalist in the „Future-proof Education 2021” category of Emerging Europe Awards 2021.
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“Take Food, Not Trash!”
How can we avoid producing waste if we order food or eat at a restaurant? Sarolta Horvátth, founder of the Rakun Box Community shares her thoughts with us.
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Hybrid Chatbots and EVs from A Coruña to Trondheim
How can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
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The Small Village and the Nobleman’s Linden Tree – Gréta – Sajósenye
Sometimes we can find hidden treasures near our home, especially if we don’t crave the beach or a bustling metropolis. This time, it’s Gréta from United Call Centers’ team who presents her place of residence.
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5+1 Reasons Why Omni-channel Customer Service is Important
If you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers.
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