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There is an increasing overlap between customer service and social media management
Classic customer service and the management of social media pages are getting closer every year.
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Artificial intelligence (AI) is used by 31% of medium and large enterprises
44% of key decision makers believe AI will be a key element of business strategy in the future.
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Artificial intelligence (AI) will soon eliminate customer service waiting time
Customer service is one of the areas where artificial intelligence (AI) may result in the biggest changes in […]
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La Inteligencia Artificial (IA) también aportará avances en la atención al cliente
Largos tiempos de espera, complicados sistemas de menús, información insuficiente y falta de disponibilidad fuera del horario de […]
Read more Künstliche Intelligenz (KI) wird auch im Kundenservice Durchbrüche erzielen
Lange Wartezeiten, komplizierte Menüsysteme, unzureichende Informationen und ein nicht verfügbarer Service außerhalb der Geschäftszeiten – das sind die […]
Read more L’intelligence artificielle (IA) permettra également de réaliser des percées dans le domaine du service à la clientèle.
Longs temps d’attente, systèmes de menus compliqués, informations insuffisantes et service indisponible en dehors des heures de bureau […]
Read more L’Intelligenza Artificiale (AI) porterà progressi anche nel servizio clienti
Secondo i risultati dell’indagine condotta da United Call Centers (UCC), le esperienze negative più comuni nel campo del […]
Read more Artificial Intelligence (AI) will also bring breakthroughs in customer service
Available Digital systems already offer less waiting time and constant accessLong waiting times, complicated menu systems, insufficient information, […]
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“I Like to Care About Machines”
Krisztián Molnár, IT specialist at UCC shares his thoughts about his 2nd place at the Professional Star Festival, professional challenges, and motivations.
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“Today Every Workplace Is Different in the Same Way”
Ákos Lőrincz talks about the accredited teacher training programs of the Debrecen BSC Roundtable and other current events.
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