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“I Like to Care About Machines”
Krisztián Molnár, IT specialist at UCC shares his thoughts about his 2nd place at the Professional Star Festival, professional challenges, and motivations.
Read moreAuthor: viking
“Today Every Workplace Is Different in the Same Way”
Ákos Lőrincz talks about the accredited teacher training programs of the Debrecen BSC Roundtable and other current events.
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UCC Stories for Children’s Day
In the next few days, more than sixty countries around the world will celebrate Children’s Day in some form. In our compilation, we asked our staff to share with us some lovely stories about this great occasion.
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Fact-Check: Linguistic and Cultural Barriers in BPO Contact Centers
Some say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
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Working as a Parent in the BPO Sector
What are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
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Beyond Convenience
What are the pros and cons of telecommuting for a contact center company operating in an international market, where the basic feature of day-to-day operations is to serve customers through colleagues working from home?
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“In The Air Tonight” – Air Transport Through the Eyes of Customer Service
What are the challenges of a contact center entrusted by one of the world’s largest airlines with more than 100 million passengers a year?
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Development and Stress
How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.
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How Can a BPO Contact Center Produce More Than 80% Of Its Operation Costs?
BPO call centers use inbound sales opportunities to generate profit for their clients instead of cost. How? It turns out from our case study!
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From 1 to 400
How can we provide professional contact center services in cases where there are no calls for months during the off-season and we have to handle hundreds of contacts a day during peak hours?
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