Award-winning services #1 | Meet aiden.agent

Press Room

We are excited to announce the commencement of a series of articles aimed at introducing you to three of our award-winning AI-based systems. In our first article we introduce you to aiden.agent.

UCC's Revolutionary AI Solution, aiden.agent, Wins Stevie Award for Contact Center Innovation

United Call Centers (UCC) proudly announces its latest achievement: recognition as a Finalist in the Contact Center Solution category of the prestigious 18th annual Stevie Awards for Sales & Customer Service. This accolade celebrates UCC's groundbreaking AI-driven service, aiden.agent, which has revolutionized customer engagement in the contact center industry.

The Stevie Awards, renowned globally for honoring excellence in business, selected UCC as a finalist from over 2,300 nominations spanning 47 nations and territories. The Gold, Silver, and Bronze Stevie placements will be unveiled at the awards gala on April 12th at the Bellagio in Las Vegas, Nevada, attended by over 400 professionals worldwide.

At the heart of UCC's success lies aiden.tech, a testament to our commitment to pioneering technology and innovation. aiden.agent, one of the flagship offerings under the aiden.tech brand, embodies our mission to redefine the conventional call center landscape.

Unveiling AI-Driven Solutions: Elevating Customer Engagement

aiden.agent is not merely a customer service solution; it's a paradigm shift. Powered by advanced AI technology, aiden.agent redefines customer interactions by providing a human-like experience. Natural speech synthesis and cutting-edge speech-to-text functions ensure seamless communication, while instant responsiveness eliminates waiting times.

Features of aiden.agent

  1. Natural Language Understanding: aiden.agent comprehends queries with unparalleled accuracy, replicating human conversational patterns effortlessly.
  2. 24/7 Availability: With instant response capabilities, aiden.agent ensures round-the-clock customer support, enhancing accessibility and satisfaction.
  3. Automated Task Handling: aiden.agent tackles routine inquiries and manages complex tasks autonomously, reducing the workload on human operators.

 

Optimizing Customer Experience and Operational Efficiency

Through meticulous analysis backed by 25 years of call center expertise, aiden.agent maximizes operational efficiency while enhancing customer experience. By automating up to 50% of transactions, aiden.agent significantly reduces costs and workload, enabling human operators to focus on complex issues and deliver personalized support.

In our analysis of over 125,000 transactions, aiden.agent successfully handled 42% of cases, leading to a 30% reduction in costs. This remarkable achievement underscores the transformative impact of AI-driven solutions in contact center operations.

In conclusion, UCC's recognition at the Stevie Awards underscores our commitment to innovation and excellence. As we celebrate this milestone, we invite you to join us on our journey of redefining customer engagement through cutting-edge technology.

Our article series will continue soon, where we will present the background of aiden.analytics. Stay tuned!

For further information or inquiries about aiden.agent and our suite of AI-driven solutions, please contact us at [email protected].

You might also like:

Award-winning services #3 | Meet aiden.apps

Award-winning services #2 | Meet aiden.analytics

Navigating the World of Artificial Intelligence: Insights from the University of Miskolc Workshop