Native Professionals from All Over the World
Article for those who want to know in three minutes what are the cornerstones of an international contact center’s everyday work.
Read moreKeep abreast of the latest developments from UCC's tech arm, aiden.tech, delivering cutting-edge customer service solutions powered by AI. Stay ahead of the curve with our innovative technology-driven approach to customer engagement!
DiscoverKeep abreast of the latest developments from UCC's tech arm, aiden.tech, delivering cutting-edge customer service solutions powered by AI. Stay ahead of the curve with our innovative technology-driven approach to customer engagement!
DiscoverArticle for those who want to know in three minutes what are the cornerstones of an international contact center’s everyday work.
Read moreFollowing this years’s Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.
Read moreAgent Release, Paytia’s brand new product has arrived! The new platform offers the fastest speed on secure telephone card payments’ market, and is available now to United Call Centers’ partners.
Read moreOn 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels. We’ll be there!
Read moreHow can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
Read moreIf you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers.
Read moreRichard Kozma, CEO of United Call Centers was interviewed in last February by EPALE in a Q&A series focusing on workplace learning.
Read moreMultilingual customer service solutions open the door to new customers, new markets. Here are five reasons why you should use them!
Read moreIn the second part of our in-depth interview with Evelin Gazdag we are talking about topics such as day-to-day life and practical management of a contact center.
Read moreZsolt Máté Juhász and Zsolt Szmolinka shared their thoughts on teleworking, as well as harmonic cooperation of people, processes and technology in the article of HRPortal.hu.
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