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Native Professionals from All Over the World
Article for those who want to know in three minutes what are the cornerstones of an international contact center’s everyday work.
Read moreTag: sales
“Holding International Conferences are Invaluable”
Following this years’s Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.
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Payments Over the Phone With Maximum Security and Speed
Agent Release, Paytia’s brand new product has arrived! The new platform offers the fastest speed on secure telephone card payments’ market, and is available now to United Call Centers’ partners.
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Where Reimagined Meets Realized – Five9 CX Summit 2021
On 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels. We’ll be there!
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Hybrid Chatbots and EVs from A Coruña to Trondheim
How can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
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5+1 Reasons Why Omni-channel Customer Service is Important
If you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers.
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“The Cornerstones of Success: Continuous Training and Development”
Richard Kozma, CEO of United Call Centers was interviewed in last February by EPALE in a Q&A series focusing on workplace learning.
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5 Reasons Why Multilingual Customer Support is Important
Multilingual customer service solutions open the door to new customers, new markets. Here are five reasons why you should use them!
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“I Like to Build from the Inside”
In the second part of our in-depth interview with Evelin Gazdag we are talking about topics such as day-to-day life and practical management of a contact center.
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Project-Based Employment in Remote Work – Could This Be the Future?
Zsolt Máté Juhász and Zsolt Szmolinka shared their thoughts on teleworking, as well as harmonic cooperation of people, processes and technology in the article of HRPortal.hu.
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