UCC Showcases AI-Powered Customer Support at Digital Call Center 2025 Conference

On March 6, 2025, United Call Centers (UCC) took center stage at the Digital Call Center 2025 conference, where AI-driven innovations in customer support were the primary focus. Representing UCC, Managing Director Richárd Kozma delivered a compelling presentation on the company’s award-winning AI-based customer support solutions, highlighting their real-world applications through case studies.

During his talk, Richárd showcased UCC's state-of-the-art AI-powered customer service tools, emphasizing their ability to communicate in over 40 languages, streamline operations, and enhance customer interactions. He detailed how these AI-driven solutions not only improve efficiency but also reduce the workload on human agents, allowing them to focus on complex tasks that require human expertise.

By leveraging AI technology, UCC continues to revolutionize customer service, delivering high-quality, scalable, and innovative solutions recognized by prestigious international awards, including the Titan Business Awards, Business Intelligence Awards and the Stevie Awards.

The Digital Call Center 2025 conference served as an excellent platform for UCC to reaffirm its leadership in the AI-driven customer support sector. The company remains dedicated to shaping the future of customer service through continuous innovation and technological advancement.