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United Call Centers had the privilege of participating in AI Summit Budapest 2025, one of the most influential technology events in the region. The summit brings together innovators, business leaders, and developers to explore how artificial intelligence is shaping industries and redefining the future of customer experience.
Our Contribution to the Summit
At the AI Summit, Balazs Kopcso, Head of Technology, highlighted why it is essential to eliminate the blackbox effect in decision-making. Instead, we advocate for a glassbox approach - transparent, explainable AI that builds trust and accountability in customer care. In his words:
“AI should never replace the human factor, but it should empower it. The future of customer service lies in seamlessly combining technology with empathy and human intelligence.” – Balázs Kopcsó, Head of Technology, UCC
Later that day, our CEO, Zsolt Máté Juhász, joined the roundtable discussion “Developer Success Stories in AI-Powered Customer Support” alongside Ádám Mosonyi (RSM Hungary) and Orsolya Zsolt (Multi Alarm). The panel explored how AI is transforming industries from finance to security, and how businesses can build future proof service ecosystems. As Zsolt emphasized:
“At UCC, we don’t just follow AI trends, we set them into practice. By combining 25 years of customer care expertise with next generation AI, we are proving every day that intelligent automation can create stronger, more resilient connections between brands and their customers.” – Zsolt Máté Juhász, CEO, UCC
We are grateful for the insightful exchange and collaboration with fellow industry leaders at the event.
Making a Global Impact
United Call Centers has always been committed to transforming how brands engage with their customers. Today our AI based customer care solutions power end to end digital interactions across a wide range of future proof industries, including e mobility, healthcare, e commerce, retail, and FMCG. By merging conversational AI, automated classification, voice technologies, and transparent analytics, we are helping businesses worldwide achieve faster resolutions, higher satisfaction, and more sustainable operations.
This impact demonstrates more than technological progress, it reinforces our role as a trusted partner in shaping the customer service industry for the future.
Looking Ahead
The AI Summit once again confirmed what we at UCC firmly believe: the future of customer experience is human and technology working better together. Our mission is clear, to continue building AI driven, multilingual, and people centered solutions that create outstanding experiences for both businesses and their customers across the globe.
