Elevating EV Driver Support Through AI and Multilingual Expertise

We are excited to announce our strategic partnership with AMPECO, a leader in e-mobility technology, to deliver best-in-class customer support for growing EV charging networks. As the EV industry continues to expand, ensuring seamless driver experiences has never been more critical.

At United Call Centers (UCC), we bring 25 years of expertise in customer care and have been dedicated to e-mobility support since 2019. Our multilingual, 24/7 service, powered by a combination of human expertise and AI-driven solutions, is designed to help charge point operators (CPOs) provide exceptional support at every stage of the charging journey.

Why This Partnership Matters for the EV Industry

The success of large-scale EV charging networks depends on fast, reliable, and scalable customer support. Our partnership with AMPECO allows CPOs to:

• Enhance driver satisfaction & retention through high-quality customer service
• Optimize operational costs with AI-powered automation & scalable support models
• Ensure 24/7 assistance in 40+ languages, covering everything from charging card issues to payment support and live troubleshooting

"The e-mobility sector demands specialized expertise and flexible support solutions. Our partnership with AMPECO allows us to bring our deep industry knowledge and multilingual capabilities to their network of charging providers, ensuring exceptional driver support at every charging session."
— Zsolt Máté Juhász, CEO, United Call Centers

How UCC’s AI & Human Support Model Creates a Seamless EV Charging Experience

At UCC, we integrate AI-powered automation with our team’s deep industry knowledge to handle common customer inquiries instantly while ensuring human agents remain available for complex cases. Our aiden.tech AI assistant enhances the speed and efficiency of customer interactions, significantly reducing wait times.

With real-time monitoring, quality assurance, and advanced analytics dashboards, CPOs gain actionable insights to continuously improve service quality and streamline operations.

"Customer support excellence is fundamental to the success of any charging network. By partnering with UCC, we’re enabling our clients to provide superior driver support through a proven partner with extensive e-mobility experience."
— Stefan Ivanov, CRO, AMPECO

Driving the Future of EV Support – Together

By combining AMPECO’s cutting-edge e-mobility solutions with UCC’s award-winning AI customer service capabilities, we are empowering CPOs to provide unparalleled EV driver support worldwide.

We look forward to working together to shape the future of EV charging experiences and ensuring that every driver gets the seamless, hassle-free support they deserve.

Want to learn more about how this partnership can enhance your charging operations? Let’s connect!