Category: Press Room

Acknowledged for groundbreaking advancements in customer service solutions, United Call Centers showcases its leadership in shaping the future through bold innovation. United Call Centers is thrilled to announce its recognition as a winner in the prestigious 2025 BIG Innovation Awards, presented by the Business Intelligence Group. This honor highlights the company’s transformative contributions to the customer experience industry, reinforcing its position as a trailblazer in innovative service delivery. “Innovation is at the heart of everything we do at United Call Centers,” said Zsolt Máté Juhász, CEO of United Call Centers. “This recognition is a testament to the hard work and […]

We are thrilled to announce that UCC has been recognized with the prestigious TITAN Business Awards, taking home the top honor in the Customer Service – Artificial Intelligence category, Platinum level! This marks another significant achievement for our company, following our latest recognition as a Winner in the American Stevie® Awards. Competing against some of the most influential companies globally, including HP, Amazon, Meta and others, this award puts us on the map alongside the industry’s true titans. It highlights our continuous commitment to excellence in delivering cutting-edge AI-driven customer service solutions. The TITAN Business Awards recognizes the most innovative […]

About AI Summit 2024 AI Summit 2024 is the most significant AI event in Central and Eastern Europe. This event brings together international and local experts to share their insights on the future of AI, covering key sectors such as healthcare, finance, creative industries, and beyond. Over 1,500 attendees will gain exclusive knowledge on the latest trends, including the European Parliament’s AI Act, advancements in prompt engineering, and the growing influence of AI across diverse industries. Esteemed speakers include Dr. Frederik G. Pferdt (Google’s First and Former Chief Innovation Evangelist), Dr. Kristóf Schum (Head of Generative AI Europe – Amazon […]

Balázs Kopcsó’s career path has taken him from customer service to digital innovation, where his creativity and dedication have been among the driving forces. He started as a student, then moved into positions as a team leader and sales manager, and now he supports UCC as Head of IT and Development. In our interview, he shares how his passion for technology became the driving force behind his career and the challenges he faced along the way. As far as I understand, the tasks of customer service staff and team leader paved the way for your current position. What was the […]

We are delighted to announce that UCC and aiden.tech, which brings together our AI-based solutions, will be present as speakers at the AI Summit, the most influential AI and innovation event in the Central and Eastern European region. AI Summit 2024 Budapest is the most significant AI event in Central and Eastern Europe, taking place between 9-10 September at the Hungarian House of Music and the Museum of Ethnography. The event will bring together international and local experts to share their knowledge on the future of AI, including healthcare, finance, creative industries and many more. During the two days of […]

The European Universities Games 2024 (EUG2024) have successfully concluded, marking a significant milestone in the realm of university sports. As one of the largest university sporting events, EUG2024 brought together over 5,000 athletes from 400 universities across 40 countries, competing in 17 different sports. United Call Centers (UCC) is proud to have been an integral part of this event as it’s official AI partner, providing a cutting-edge AI-based chat system to support attendees and participants.The success of the AI customer care system at EUG2024 underscores the importance of incorporating advanced technology in large-scale events. It not only streamlines operations but […]

We are delighted to share some exciting news with you. Aiden.tech is proud to announce that we are the official AI partner of the European Universities Games 2024! The Hungarian cities of Debrecen and Miskolc will host the 6th edition of European Universities Games as this was announced at the EUSA General Assembly held in Madrid in April 2018. This would be the biggest University sport event organised in Hungary after the 1965 Summer Universiade. Our advanced AI systems will successfully manage customer support operations for this prestigious event, marking a significant milestone for us. The EUG 2024 is one […]

This year we participated in Business Fest 2024 in Budapest, which featured more than 20 professional sessions with more than 6000 participants, including top international and national speakers such as Tamás Frei, István Lakatos, Dan Riley or Albert Sárospataki. One of the central themes of the event was Artificial Intelligence, an industry that we believe is essential to develop and in which we are actively involved. This year’s Business Fest was a great opportunity for us to showcase our award-winning AI-based customer service solutions. Human. Technology. Better Together. Our aiden.tech brand, which brings together UCC’s technology solutions, as a result […]

We are delighted to be part of this year’s AI in the Cloud event, hosted by TD SYNNEX, where we will have the opportunity to share our AI technology experience alongside IBM and Microsoft. Attendees will be able to learn about the latest AI and cloud technologies and gain insight into market case studies. United Call Centers will be represented at the event by Balázs Kopcsó (Head of IT and Development) and Zsolt Máté Juhász (CEO), who will speak about the effective use of AI in business decision-making processes. Follow us on Facebook and Linkedin, where we will soon post […]