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Tag: tech

2023.09.26.2024.02.22.Press Room

Foxpost’s customer service system is being developed by United Call Centers on an AI basis

Foxpost, one of Hungary’s largest and dynamically developing small parcel logistics service providers, entrusted UCC with the operation of its customer service.

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2023.08.17.2024.02.22.Press Room

Artificial intelligence (AI) will soon eliminate customer service waiting time

Customer service is one of the areas where artificial intelligence (AI) may result in the biggest changes in […]

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2023.06.27.2024.02.22.Press Room

Artificial Intelligence (AI) will also bring breakthroughs in customer service

Available Digital systems already offer less waiting time and constant accessLong waiting times, complicated menu systems, insufficient information, […]

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2022.05.30.2024.03.27.Press Room

“I Like to Care About Machines”

Krisztián Molnár, IT specialist at UCC shares his thoughts about his 2nd place at the Professional Star Festival, professional challenges, and motivations.

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2022.04.22.2024.02.22.Press Room

Development and Stress

How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.

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2022.04.06.2024.02.22.Press Room

The Name That You Know – The Name That You Trust

What does the state-of-the-art, industry-standard technology environment give a BPO contact center business beyond everyday use?

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2021.09.22.2024.02.23.Press Room

“Holding International Conferences are Invaluable”

Following this years’s Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.

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2021.05.03.2024.02.23.Press Room

Five9 EMEA Summit on 6th of May

Online conference about technology and CX in the contact center business. United Call Centers will be represented by Zsolt Szmolinka.

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2020.07.06.2024.02.23.Press Room

Technical Customer Support – UCC Tech Solutions

At UCC we are always open to new ideas and the latest solutions, so leading tech companies are happy to be working with us.

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2020.07.03.2024.02.23.Press Room

Omni-Channel Support for Healthcare Companies

UCC provides omni-channel Customer and Sales support, which means we are available on as many platforms as it’s possible.

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