Foxpost, one of Hungary’s largest and dynamically developing small parcel logistics service providers, entrusted UCC with the operation of its customer service.
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Customer service is one of the areas where artificial intelligence (AI) may result in the biggest changes in […]
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Available Digital systems already offer less waiting time and constant accessLong waiting times, complicated menu systems, insufficient information, […]
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Krisztián Molnár, IT specialist at UCC shares his thoughts about his 2nd place at the Professional Star Festival, professional challenges, and motivations.
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How do you manage the stress that inevitably comes with using a new software or platform for the first time? In our round-up, experienced call center operators share their thoughts on the subject.
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What does the state-of-the-art, industry-standard technology environment give a BPO contact center business beyond everyday use?
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Following this years’s Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.
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Online conference about technology and CX in the contact center business. United Call Centers will be represented by Zsolt Szmolinka.
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At UCC we are always open to new ideas and the latest solutions, so leading tech companies are happy to be working with us.
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UCC provides omni-channel Customer and Sales support, which means we are available on as many platforms as it’s possible.
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