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Where Reimagined Meets Realized – Five9 CX Summit 2021
On 1st and 2nd of September it’s CX Summit 2021, presented by Five9, with focus on the transformation of the contact centers through the evolution of digital channels. We’ll be there!
Read moreTag: additional_services
Debrecen BSC Roundtable in the Emerging Europe Awards 2021 Finals
Debrecen BSC Roundtable has reached another milestone, since the organisation was selected as a Top 3 finalist in the „Future-proof Education 2021” category of Emerging Europe Awards 2021.
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Hybrid Chatbots and EVs from A Coruña to Trondheim
How can a contact center help to reduce your ecological footprint? Our case study will look at the relationship between sustainability, technological development and customer service.
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5+1 Reasons Why Omni-channel Customer Service is Important
If you use all opportunities, you provide a so-called „omni-channel” solution, which opens every communication channel for your customers.
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“The Cornerstones of Success: Continuous Training and Development”
Richard Kozma, CEO of United Call Centers was interviewed in last February by EPALE in a Q&A series focusing on workplace learning.
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REbot – Interactive Sustainability Program by United Call Centers
Protect the environment while having fun with REbot! United Call Centers’ interactive gamification software is available to everyone from 1st of July!
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DBSC Coffee Talk – Watch the 3rd Episode Online!
“Life after school – How to build a career?” – Here is the next episode of the Debrecen BSC Roundtable Virtual Coffee Talk series.
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“I Like to Build from the Inside”
In the second part of our in-depth interview with Evelin Gazdag we are talking about topics such as day-to-day life and practical management of a contact center.
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Project-Based Employment in Remote Work – Could This Be the Future?
Zsolt Máté Juhász and Zsolt Szmolinka shared their thoughts on teleworking, as well as harmonic cooperation of people, processes and technology in the article of HRPortal.hu.
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“Working Among Happy People Makes Things Easier”
How someone become a manager at a call center company who couldn’t even imagine working in the field of customer service ten years ago? Part 1 of in-depth interview with Evelin Gazdag.
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