Simplify device registration and warranty management
Swapcom

Swapcom is a scalable platform that adapts to each partner’s needs, simplifying registrations, device sales, and warranty claims. With intuitive workflows, AI support, and secure integrations, it turns complex processes into a seamless digital experience, delivered as a tailored solution, not a boxed product.

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Platform Reliability
Swapcom was built for environments where time and accuracy matter most. Retail staff gain an intuitive tool that’s easy to use even in the busiest store conditions, while managers and support teams benefit from automated workflows that keep data consistent, secure, and instantly accessible. Every transaction is recorded, every claim is traceable, and every process remains fully transparent. By digitizing manual tasks and reducing errors, Swapcom helps organizations save time, cut costs, and maintain compliance. Whether managing registrations, device sales, or warranty claims, the platform ensures operations run smoothly and customers receive fast, reliable service that builds trust and long-term loyalty.
Key features
Smarter Registration, Faster Service, Stronger Customer Trust

Swapcom brings together all essential processes of customer and product lifecycle management into a single, AI-driven platform. Retail staff can complete registrations in one step with barcode scanning, log device sales seamlessly, and resolve warranty claims through automated digital workflows. An AI-powered helpline reduces training needs with instant answers, while QR code verification ensures secure and transparent replacements. Real-time dashboards provide managers with the insights needed to track performance, optimize operations, and deliver a smoother, more trustworthy customer experience that strengthens loyalty and drives business growth.

Consumer & Device Registration
Register personal and product data in one step, including EAN scanning.

Device Sales Logging
Capture product type, purchase date, and codes directly into the system.

AI-Supported Helpline
Retail staff get instant answers to FAQs through an AI-powered service.

Warranty Claims Management
Submit and process claims digitally with automated approval flows.

QR Code Verification
Validate warranty replacements quickly with QR scanning at retail locations.

Statistics Dashboard
Managers access real-time data with filters and export options.
Smarter customer registration & warranty management powered by AI
How It Works

Swapcom brings all customer registration and warranty management processes into one intuitive system. Retail staff can register customers and devices in seconds, while service teams process warranty claims through automated workflows and QR-based verification. An AI helpline cuts training needs and speeds up support, while secure data handling builds customer trust. Built-in analytics uncover trends in registrations, claims, and product performance, helping businesses boost efficiency, satisfaction, and growth. With Swapcom, retailers can deliver a seamless, reliable experience that strengthens customer loyalty.

  • One-stop solution: All customer registration and warranty management processes in a single, intuitive system.
  • Efficiency & cost savings: Automated workflows and AI helpline reduce training needs and speed up operations.
  • Enhanced customer trust: QR-based verification and secure data handling ensure a reliable customer experience.
  • Actionable insights: Built-in analytics reveal trends in registrations, claims, and product performance.
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The Swapcom Workflow

This structured, end-to-end process eliminates manual inefficiencies and creates a faster, more transparent customer journey.

1
Engage

2
Automate

3
Resolve

4
Measure

Speed

Register customers and devices in seconds with barcode or QR scanning. Faster workflows, fewer errors, and over 80% less admin time.

Innovation that protects what matters most
Technology & Security

Swapcom’s architecture is built for scalability and trust. The frontend uses VueJS 3 with modern convenience features such as dark mode, foldable menus, and multilingual support. The backend runs on Laravel and NodeJS, powered by a MySQL database in a segregated environment for maximum data security. Built-in Laravel protections, CSRF, encryption, SQL injection prevention, and secure session handling, ensure compliance and reliability. Daily backups, modular infrastructure, and process managers keep the system performing at scale.

Explore a connected world with swapcom
Discover the Swapcom Ecosystem

Swapcom is not just a warranty management tool, it’s a full digital service platform. With customer registration, AI-assisted support, and advanced analytics all under one roof, Swapcom continues to expand its capabilities. From reducing manual paperwork to delivering smarter, faster customer interactions, it enables retailers and service providers to focus on what matters most: building customer trust and loyalty.

Why Choose Swapcom?

Retail and service teams are under constant pressure to serve customers faster, ensure data accuracy, and comply with privacy standards. Swapcom addresses these challenges head-on. By introducing digital registration, warranty automation, and AI-powered assistance, the platform not only reduces errors but also cuts administration time by more than 80%. The result: happier customers, empowered staff, and greater operational efficiency.

1
Faster service
Digital registration and automation reduce errors and cut administration time by over 80.

2
Empowered teams
AI-powered assistance gives staff instant support, improving confidence and efficiency.

3
Happier customers
Accurate data and seamless processes ensure a smoother, more reliable customer experience.

4
Smarter decisions
Real-time analytics provide managers with insights to optimize operations and drive growth.

Ready to Transform Customer Registration and Warranty Management?

Swapcom equips retailers and service teams to manage customer interactions seamlessly and securely at scale. By uniting registration, sales, and warranty management in one platform, it streamlines operations, boosts accuracy, and strengthens customer loyalty.

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