Healthcare and life sciences patient support team

We Keep Healthcare
Connected

Multilingual customer and patient support for healthcare, life sciences and medical technology organizations, designed to make complex interactions simpler, more responsive and easier to scale across markets.

Let’s Grow Together

Multiple Award-Winning, AI-Based Customer Care Solutions

Our mission is to help businesses serve smarter, grow faster, and create better customer experiences through the seamless integration of people, technology, and AI.

End-to-End Patient Engagement & Support.

Attract

Patient recruitment marketing
HCP contact & referral sources
Digital campaigns & lead generation

Engage

Outbound / inbound patient contact
Screening & qualification

Convert

FOV appointment booking
Warm transfer

Coordinate

Site referral & appointment management
Patient travel & reimbursement support

Retain

Reminders & Follow-ups
Patient engagement

Support

Medical device support
Patient queries & Escalation

Built on Expertise. Enhanced by AI. Proven in Healthcare.

Global Delivery. Local Language Support.

  • Proven Healthcare & Life Sciences Experience
  • AI-Powered, Human-Centered
  • Built on 25+ Years of CX Expertise
  • 40+ Languages Supported Worldwide

From Patient Engagement to Ongoing Support

UCC helps healthcare, clinical research and medical technology organizations manage complex patient and customer interactions across markets, languages and channels. With 25+ years of CX expertise, multilingual operations and scalable human + AI-supported solutions, we provide reliable support throughout the patient journey.

How We Support the Patient Journey

Patient Recruitment & Screening — Outreach, qualification, eligibility screening and patient activation.
Site Referral & Patient Support — Site matching, appointments, travel & reimbursement support.
Patient Engagement & Retention — Reminders, follow-ups, no-show recovery and ongoing engagement.
Medical Device & Connected Health Support — First-level support for device, app and general patient queries.

Patient Acquisition & Marketing Tactics

Referral & HCP channels — HCP contact, clinic/site referral, physician and healthcare personnel engagement
Digital channels — Search, social media, landing pages, email campaigns and online patient activation
Traditional channels — Radio, print, local media and offline awareness campaigns
Patient source tracking — Tracking which channels generate the highest number of qualified patients and FOV bookings

Technology That Enables Better Patient and Customer Support

At UCC, we combine AI, technology and operational expertise to support secure, efficient and scalable customer and patient operations. Our technology ecosystem helps organizations improve engagement, increase efficiency and deliver better support across complex healthcare and life sciences environments. It enables multilingual, omnichannel and measurable operations with the flexibility to combine automation and human support where it creates the most value.

Core Technology Capabilities

Purpose-Built Technology for Complex Customer and Patient Operations.

AI Customer Interactions

Voice, chat & email automation with human handover

Analytics & Quality

CSAT, QA and operational insights

Automation & Workflows

Structured routing, escalation and case handling

Secure Operations

Enterprise-grade security

Healthcare & Life Sciences Capabilities

Patient Recruitment & Marketing

  • Digital patient recruitment
  • Contact with HCPs / Healthcare Personnel
  • Multichannel marketing tactics
  • Screening & qualification
  • FOV appointment booking & follow-up

Patient Engagement & Clinical Operations

  • Inbound / outbound patient contact
  • Site referral & appointment management
  • Study patient travel & reimbursement support
  • Reminders & no-show recovery
  • Multilingual patient support

Medical Device & Patient Support

  • Device onboarding
  • First-level device & app support
  • Troubleshooting
  • Warranty / replacement coordination
  • Structured escalation

Proven Healthcare Experience

70+
Clinical trial projects supported within a major multi-market program
130+
Agents deployed across patient recruitment and screening operations
24/7
Support capability delivered for selected healthcare programs
97%
CSAT achieved in a multi-country medical device support operation
4,000+
interactions/month handled within a European connected-device support program
40+
languages available across UCC operations

Your Global Healthcare CX & AI Partner

UCC combines 25+ years of CX expertise, multilingual operations and AI-powered technology to support healthcare, life sciences and medical technology organizations worldwide.

From patient recruitment and engagement to medical device support, we deliver secure, scalable and measurable operations in 40+ languages, combining human expertise with automation where it creates the most value. Human expertise. Technology-enabled. Built for healthcare.

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