Electric vehicle charging at a public charge point

We Keep EV Drivers
Charging.

Multilingual Level 1 & Level 2 customer operations for Charge Point Operators, eMSPs, charging platforms and OEM manufacturers, across Europe, 24/7.

Let’s Grow Together

When Charging Gets Complex, Support Has to Stay Simple

From finding a charger to starting a session, handling payments, roaming and technical faults, every step can create friction for EV drivers. UCC provides multilingual Level 1 and Level 2 support that helps CPOs, eMSPs, charging platforms and EVSE manufacturers resolve issues quickly, maintain service quality and keep drivers moving 24/7.

Smooth Support Throughout the Charging Journey

Find

Charger location, availability & reservation

Start

Payment authentication

Charge

Session faults, remote reset, stuck connector

Pay

Declined payments, refunds, tariffs, invoices

Resolve

L2 diagnostics, roaming, field escalation

Access

App access, account login, RFID recognition & roaming authentication

Typical driver contacts:

UCC provides multilingual Level 1 and Level 2 EV charging customer support across the full driver journey. Our teams help resolve common eMobility issues including failed charging sessions, stuck charging cables, RFID authentication problems, declined payments, billing disputes, roaming failures, offline chargers and mobile app troubleshooting. By combining experienced human support with AI-powered automation, we help charging operators reduce resolution times and keep EV drivers moving.

  • session won’t start
  • cable stuck
  • RFID not recognised
  • payment declined
  • duplicate or disputed invoice
  • roaming authorisation failure
  • charger offline
  • app troubleshooting

Two-Tier Support. One Accountable Partner.

Level 1 — Driver Frontline

Failed & interrupted sessions
App, account & registration
RFID authentication
Payment failures & refunds
Billing, tariffs & invoices
Charger location & reservation

Level 2 — Advanced & Technical

Fault-code diagnostics
Hardware & connector escalation
Firmware & backend platform issues
eRoaming & cross-network access
Complex billing investigation
Installation guidance & scheduling

Who We Support

UCC supports companies across the EV charging ecosystem, including Charge Point Operators (CPOs), eMobility Service Providers (eMSPs), charging platforms and EVSE manufacturers. We provide scalable, multilingual customer and technical support for charging networks, driver applications, roaming services, smart charging platforms, charger manufacturers and installer networks. Our eMobility operations are designed to help providers scale efficiently while delivering a consistent driver experience across markets.

CPOs

Charge point operators & charging networks

eMSPs

Mobility service providers & driver apps

Platforms

Charging platforms, roaming & smart charging

EVSE OEMs

Charger manufacturers & installer networks

AI voice & chat triage

Resolves routine app, payment and billing contacts, then hands over with full context.

Aiden Studio CRM

Own purpose-built platform for routing, case handling and escalation.

Analytics, CSAT & QA

Session-level insight, defined KPIs and performance reviews.

2019
e-mobility operations since
23
CPOs, eMSPs & OEMs supported
30K+
monthly answered
24/7
follow-the-sun coverage
35+
live languages

Your Global eMobility CX & AI Partner

UCC provides multilingual customer and technical support for CPOs, eMSPs, charging platforms and EVSE manufacturers across Europe. Combining experienced support teams with AI-powered automation, we help keep drivers charging, resolve issues faster and scale customer operations efficiently, across languages, channels and markets. Human expertise. AI-powered. Built for eMobility.

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