Delivering presonalized, human-first customer journeys with ai
Customer Care

Delivering 24/7 multilingual support across the globe, where skilled professionals and AI-powered tools work hand in hand to create outstanding customer experiences, strengthen customer loyalty, and scale your business with confidence.

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Scalable Customer Support for Enterprises and Fast-Growing SMEs
We deliver world-class customer experience (CX) outsourcing tailored for both global enterprises and ambitious SMEs. With over 25 years of expertise and a presence in 50+ countries, our 24/7 multilingual teams ensure that every customer interaction is managed with speed, empathy, and professionalism by building trust and loyalty at every touchpoint. At United Call Centers, we believe the future of CX lies in the synergy of human-centric support and AI-powered innovation. Our ISO-certified operations integrate advanced technologies like chat systems, RPA, real-time analytics, and intelligent call routing with the cultural understanding and problem-solving skills of experienced agents. This powerful combination allows us to scale your customer support, boost satisfaction scores, reduce operational costs, and unlock new growth opportunities.
What we offer?
Seamless CX Outsourcing Designed for Growth

Our native-level teams work hand-in-hand with award-winning AI solutions to ensure fast, empathetic, and consistent customer experiences. Fully tailored to your business goals and seamlessly integrated with your CRM, ticketing, and analytics platforms, our services scale with your growth while keeping the human touch at the center of every interaction.

Omnichannel CX Support
Delivering seamless customer experiences across phone, email, live chat, social media, and messaging platforms.

Multilingual Expertise
Support in 40+ languages with native-level fluency, ensuring authentic connections with your global customers.

24/7 Global Coverage
Follow-the-sun model providing round-the-clock support across all time zones.

AI-Enhanced Customer Care
Enhance performance with advanced AI tools and smart routing, while keeping people at the heart of every interaction.

Flexible Team Models
Choose dedicated or shared teams, fully tailored to your business objectives and growth strategy.

Seamless System Integration
Fully compatible with your CRM, ticketing, and analytics platforms for smooth operations and actionable insights.
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Multiple Award Winning AI-based Customer Care Solutions

We bring together the power of AI-driven innovation and the empathy of human expertise to deliver customer support that is faster, smarter, and deeply personalized. Unlike traditional outsourcing, we create a synergy where AI empowers our teams, ensuring efficiency without losing the human value.

With UCC, you gain a partner who helps you reduce costs, scale globally, and delight customers, while staying ahead in a world where technology and people work best together. United Call Centers is proud to be recognized with the BIG Excellence in Customer Service, BIG Innovation, TITAN Business, and Stevie Awards, a testament to our commitment to redefining the future of customer experience

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A smarter CX through the synergy of people and technology
Why Partner with United Call Centers?
At United Call Centers, we believe great customer service is built on the synergy of people and AI. With 25+ years of experience, presence in 50+ countries, and award-winning solutions, we help brands deliver customer experiences that are smarter, faster, and more human. Our ISO-certified, multilingual teams combine empathy and cultural understanding with AI-driven efficiency, creating scalable, cost-effective support that builds trust and drives growth. Whether you need human-led service, AI automation, or a hybrid model, UCC ensures your customers always feel valued.

Service that drives revenue
Omnichannel CX That Boosts Sales

We provide seamless customer care and sales support across phone, email, chat, and AI tools. With voice analytics, IVR/IVA, and smart automation, we combine human empathy and technology to strengthen relationships and accelerate growth.

Turning data into customer success
Data-Driven Insights for Growth

Transforming customer interactions into actionable insights with tailored Power BI reports. By highlighting trends, inefficiencies, and opportunities, we help your business make smarter decisions, optimize processes, and deliver better customer experiences.

AI-powered solutions
Smart Automation for Scalability

We integrate seamlessly with your CRM, ticketing, and social platforms to automate high-volume tasks. From chat systems to RPA solutions, our approach saves time and boosts efficiency, empowering your teams to focus on value creation and customer satisfaction.

Multilingual Customer Care
Outsourcing that drives growth

Our agents deliver customer service, complaints handling, and sales support in 40+ languages. With smart call routing and flexible scaling, we cut costs and complexity while ensuring every customer feels understood.

Sector expertise, proven impact
Industries Driving Growth with UCC

We blend deep sector expertise with multilingual native-speaking agents and elevate it with cutting-edge AI-powered tools to create support experiences that are intelligent, culturally tuned, and sales boosting. Whether your business operates in regulated markets like healthcare or fast-paced fields like eCommerce, UCC crafts solutions that drive efficiency, trust, and growth.

E-mobility
Consumer Goods
eCommerce
Energy & Utilities
See How UCC’s AI-Driven and Human Solutions Redefine Customer Experience

United Call Centers combines the power of AI with human expertise through Aiden Agent, delivering multilingual, personalized customer support. Discover how our innovative solutions enhance satisfaction, reduce costs, and redefine customer experience at scale.

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