UCC Wins 2025 Excellence in Customer Service Award

UCC Wins 2025 Excellence in Customer Service Award

United Call Centers (UCC) is proud to announce that it has won the prestigious 2025 Excellence in Customer Service Award presented by the Business Intelligence Group. This recognition highlights UCC’s unwavering dedication to redefining customer experience (CX) through innovation, and specifically honors Swapcom, UCC’s AI-powered customer support solution for the retail industry.

The Business Intelligence Group, known for identifying organizations delivering extraordinary business value, selected UCC based on innovation, service impact, and measurable results.

According to Russ Fordyce, CEO of the Business Intelligence Group, “Customer service is often the difference between a brand that’s remembered and one that’s forgotten. Organizations like United Call Centers are redefining what service excellence looks like.”

Swapcom: Transforming Retail Support

Swapcom, UCC’s award-winning platform, is an intelligent, multilingual, and compliance-ready system designed to serve the unique needs of highly regulated retail sectors like tobacco. Built on UCC’s 25 years of customer support expertise, Swapcom has revolutionized how retailers handle customer interactions—achieving more than 80% reduction in administrative time, onboarding 2,500+ retailers, and processing over 3,000 cases in the past year alone.

By integrating QR scanning, digital warranties, automated registrations, and 24/7 AI-assisted helplines, Swapcom eliminates operational bottlenecks and sets a new standard for automated, yet deeply human-centric service delivery.

Zsolt Máté Juhász, CEO of United Call Centers, shared his thoughts on the award:

“We are incredibly honored to receive the Excellence in Customer Service Award. Swapcom is more than a solution. It’s a symbol of what’s possible when technology serves people, not the other way around. This recognition is a reflection of our team’s passion for simplifying complexity and empowering retailers through intuitive, AI-driven automation. At UCC, we believe that the future of service comes from the seamless integration of empathy and innovation, and Swapcom embodies that vision.”

Why This Recognition Matters

Winning the BIG Excellence in Customer Service Award places UCC among an elite group of global innovators. It’s not just a badge of honor, it’s a validation of UCC’s mission to transform customer support in even the most regulated environments by delivering scalable, multilingual, and compliant solutions that drive measurable results.

About United Call Centers

United Call Centers is a global BPO and technology company delivering high-quality customer service and sales solutions in over 40 languages. With a remote-first operational model and a strong focus on AI, automation, and human empathy, UCC supports clients in retail, telecommunications, healthcare, e-commerce, and beyond.